Sana Status

Last Updated on 2024-10-24 by 华秦

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Common Sana Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sana app on iOS and Android devices. Solve all Sana app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sana iPhone Issues and Solutions

Sana iOS app crashes, not working, errors
Sana iOS app network issues
Sana on iOS has black/white screen

Sana Android App Issues and Solutions

Sana has errors/crashing/not working
Sana server network connectivity issues
Sana has black screen

Sana iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sana app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sana app crashes or not working on Iphone (iOS):

Close and restart the Sana app on iPhone
Update Sana app to the Latest Version for iOS
Uninstall and reinstall Sana iPhone app
Update your iPhone to the latest iOS version

Fix Sana on iPhone unable to connect to server/internet connection issues::

To resolve Sana network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sana black/white screen (blank screen) on iPhone:

Follow the Sana iOS app troubleshooting guide Here →

Sana Android App Issues and Solutions

Fix Sana not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sana app issues:

Force Stop the Sana App
1. On android, goto "Settings" » click Sana app. » click "Force Stop".

Update Sana to the latest version on PlayStore

Clear Sana App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sana app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sana.

Fix Sana unable to contact server/ Sana internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sana » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sana » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sana on android.

Solve Sana black/white screens issue on Android:

Follow the Sana android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 华秦, developers of Sana.

About this app

Discover endless connections and meet new friends who share your interests on this app—the social app designed to bring people together. Looking to make even deeper connections? this app now offers 1-on-1 video chat, letting you instantly engage with others in real-time, whether you're meeting someone new or reconnecting with a friend. With this app, you can effortlessly share photos and stories of your experiences, capturing every special moment along the way. Download this app today to start your social journey, and enjoy meaningful conversations, shared experiences, and endless possibilities with people who are just like you!