Odyssey Reader app not working? crashes or has problems?

Odyssey Reader Status

Last Updated on 2024-04-24 by The CBORD Group, Inc

I have a problem with Odyssey Reader

Are you having issues? Select the issue you are having below and provide feedback to Odyssey Reader.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Odyssey Reader? Report Issue

Common Odyssey Reader Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Odyssey Reader app on iOS and Android devices. Solve all Odyssey Reader app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Odyssey Reader iPhone Issues and Solutions

Odyssey Reader iOS app crashes, not working, errors
Odyssey Reader iOS app network issues
Odyssey Reader on iOS has black/white screen

Odyssey Reader Android App Issues and Solutions

Odyssey Reader has errors/crashing/not working
Odyssey Reader server network connectivity issues
Odyssey Reader has black screen

Odyssey Reader iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Odyssey Reader app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Odyssey Reader app crashes or not working on Iphone (iOS):

Close and restart the Odyssey Reader app on iPhone
Update Odyssey Reader app to the Latest Version for iOS
Uninstall and reinstall Odyssey Reader iPhone app
Update your iPhone to the latest iOS version

Fix Odyssey Reader on iPhone unable to connect to server/internet connection issues::

To resolve Odyssey Reader network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Odyssey Reader black/white screen (blank screen) on iPhone:

Follow the Odyssey Reader iOS app troubleshooting guide Here →

Odyssey Reader Android App Issues and Solutions

Fix Odyssey Reader not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Odyssey Reader app issues:

Force Stop the Odyssey Reader App
1. On android, goto "Settings" » click Odyssey Reader app. » click "Force Stop".

Update Odyssey Reader to the latest version on PlayStore

Clear Odyssey Reader App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Odyssey Reader app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Odyssey Reader.

Fix Odyssey Reader unable to contact server/ Odyssey Reader internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Odyssey Reader » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Odyssey Reader » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Odyssey Reader on android.

Solve Odyssey Reader black/white screens issue on Android:

Follow the Odyssey Reader android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The CBORD Group, Inc, developers of Odyssey Reader.

About this app

The Odyssey Reader application allows authorized end-users to accept their organization’s ID card to process sales, verify privileges, track attendance, rent equipment, and more. Combined with the power of Odyssey, this application provides a mobile point-of-sale solution that does not require local power and works seamlessly over cellular or wireless networks. Odyssey Reader is an administrative application not intended for cardholder use. • Odyssey AdminWeb/Direct™ version 6. • CS Gold® WebManager™ version 6. 1. Approved card read devices may be obtained from CBORD or purchased separately.