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Last Updated on 2024-08-02 by 晓伟沈

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Common HoiChat Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HoiChat app on iOS and Android devices. Solve all HoiChat app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HoiChat iPhone Issues and Solutions

HoiChat iOS app crashes, not working, errors
HoiChat iOS app network issues
HoiChat on iOS has black/white screen

HoiChat Android App Issues and Solutions

HoiChat has errors/crashing/not working
HoiChat server network connectivity issues
HoiChat has black screen

HoiChat iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HoiChat app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HoiChat app crashes or not working on Iphone (iOS):

Close and restart the HoiChat app on iPhone
Update HoiChat app to the Latest Version for iOS
Uninstall and reinstall HoiChat iPhone app
Update your iPhone to the latest iOS version

Fix HoiChat on iPhone unable to connect to server/internet connection issues::

To resolve HoiChat network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HoiChat black/white screen (blank screen) on iPhone:

Follow the HoiChat iOS app troubleshooting guide Here →

HoiChat Android App Issues and Solutions

Fix HoiChat not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HoiChat app issues:

Force Stop the HoiChat App
1. On android, goto "Settings" » click HoiChat app. » click "Force Stop".

Update HoiChat to the latest version on PlayStore

Clear HoiChat App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HoiChat app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HoiChat.

Fix HoiChat unable to contact server/ HoiChat internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HoiChat » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HoiChat » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HoiChat on android.

Solve HoiChat black/white screens issue on Android:

Follow the HoiChat android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 晓伟沈, developers of HoiChat.

About this app

this app Ai is a chat dialogue window specifically for AI robots.