Contact ATH Móvil

Contact ATH Móvil Support

Published by on 2023-11-22

About: ATH Móvil is an ATH® Network application that allows you to: − Transfer
money instantly to more than 1 million persons using only their phone
number. − Transfer money between your registered cards, even if they are from
multiple financial institutions.



How to Contact ATH Móvil Customer Service/Support

ATH Móvil Contact Information

Listed below are our top recommendations on how to get in contact with ATH Móvil. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact ATH Móvil. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of EVERTEC



100% Contact Match

Developer: EVERTEC Group, LLC

E-Mail: [email protected]

Website: Visit ATH Móvil Website

68.97% Contact Match

Developer: EVERTEC Group, LLC

E-Mail: [email protected]

Website: Visit EVERTEC Group, LLC Website



More Matches

Get Pricing Info for EVERTEC
Contact EVERTEC! Or Contact Support
Need help using EVERTEC? Try their Help Center now!
EVERTEC in the News!


Social Support and Contacts

EVERTEC on Facebook!
EVERTEC on Twitter!
EVERTEC on LinkedIn!






Reported Issues: 22 Comments

2.9 out of 5

By Alkin Paul

1 year ago

Since I added a bank account it won’t let me access the app anymore. The number it’s sending the security pin to ends in a number I’ve never owned and because I need that pin to log in I can enter my number to have the pin resent to….. you guys need a telephone number that customers can reach out to you on

By CARMEN BATISTA

1 year ago

Sent $30by Ath movil to friend I always send and was taken down from.my bank account but never registered in ATH movi just says that nothing is pending. Please help, afraid not to trust ATH movil anymore.

By Denisha

1 year ago

I reported my bank card lost but I had a backup card and I registered it to my ATH Móvil and it is saying to "Balance N/A" and I'm not certain why, and I can't send nor receive money also with the new card I active it from the Mi Banco App. Need help please

By Nelson Rijos

1 year ago

ATHMOVIL Bussiness is claiming i am entering the wrong email adress when am received the email please assist thank you

By Nelly Gonzalez

2 years ago

I enter my information to reset my password n I get an error message that the information is incorrect Can you please contact me to resolve this issue Thanks

By Kimanie George

2 years ago

I changed phone now athmovil won't let me log in wit my new number don't have the old number anymore

By Juan Antonio Santos Rivera

2 years ago

BUENAS TARDES. EL PROGRAMA DE ATH MOVIL NO DEJA DE MOVER DINERO A OTRA TARJETA O CUENTA Y TAMPOCO ENVIAR DINERO A PERSONAS O TIENDAS.

By Elecia Stout Todman

2 years ago

I tried transferring money from one of my cards to another but the money is not available on my other account despite receiving a notification saying successfully transferred.

By Tixarelis Laracuente

2 years ago

Saludos, estoy teniendo problemas para abrir mi ATH móvil nuevamente ya que cambia de celular y para abrir o nuevamente me envían un código de 4 dígitos que mi compañía de teléfono no me envía me encantaría que me ayudaran de alguna manera , gracias.

By Yvette finch

2 years ago

This app is connected to my Banco popular account. I have been trying to use my Banco visa debit card in the states and it keeps declining. I’ve called the bank several time and they tell me my account is good. I tried disconnecting the card from Móvil and this is not working. I need this card to work immediately. What is the problem?

By Jovanna

2 years ago

It’s not accepting any password as a new user

By Lennor Toney-Daniel

2 years ago

I'm having a problem signing in to my ath movil account. It says my account is locked and I need to change my password to log in. I've followed the steps to do so but I'm not getting the verification code via text on my mobile number

By Jose Perez

2 years ago

I ambos notable receiving emails from ath movil

By Lou Garrido

2 years ago

ATH móvil app will not let me sign up

By José Medina

2 years ago

No puedo ver el balance de una de mis tarjetas de débito! De pronto dice que está N/A. Recibo un mensaje por el messenger para entrar un código pero no se si esto es un procedimiento de ustedes o es un SCAM.

By Kirishma

3 years ago

Pum Ath Móvil was set it in last year everything was fine now I’m kick out and can’t receive my code from my number to actually log in

By Carlos Zamora

3 years ago

Unable to receive.

By Irma

3 years ago

It won't let me register my bank card. Get to terms and conditions. I accept...hit continue and it won't process

By Lisette

3 years ago

Tengo problemas para transferir dinero entre mis tarjetas. Para transferir de una tarjeta tengo que hacerlo al revés para que me aparezca en la tarjeta que necesito. Ejemplo Necesito transferir dinero de la tarjeta 1 a la 2, pues de es tarjeta 2 tengo que transferir a la 1 para que aparezca en la 2. Borré la aplicación y la instalé de nuevo pero nada. Me urge arreglar la aplicación.

By jlbr


Bug: do not accept correct password

After updating the app to version 3.1.1 it keeps displaying the password is incorrect. It only let me login on the app after unblocking the account. But when logout and try to login again, will continue displaying password incorrect even after been sure of entering the correct password. The account gets blocked after several attempts. I'm benig careful to type password correctly. If I login in on a computer with a browser, after restablishing the password, no problem. Version 5.3.0 is now working and accepting the password. Thank you for making it work back again. I rank this version 4 stars. Since April 2021 the app keep giving a message that need to be upgraded but they appear to drop the support for iOS 10.4 and the web link is not accessible anymore. Disappointed.



By eliezersaez


Horrible platform!

When iOS 14 came out, I had to enter my login info again and sometimes said that the e-mail was “not found”, other times said the password “was incorrect”. Tried answering the security questions, and guess what, EVERYTHING WAS INCORRECT. Tried unlocking the account on a desktop and it went worse: wrote the answers and got no response, just got redirected back to the homepage. Tried 3 different browsers, with the same outcome. At this point I even tried creating a new account, but that was not an option since my phone number is already linked to my actual account. There’s no customer support, Evertec has social media accounts but they never answer. I hope no one else goes through this.



By TheOne-21


Doesn’t let me send money

For a decent time, I have been experiencing the same problem almost every time I use this app. When I try to send money a notification pops up saying “Your account session has expired. You would be logged out for security reasons.” I try again, and log out and it keeps popping the same notification. This is an extremely annoying and unnecessary situation that brings a lot of problem when you try to buy something quickly. It’s time consuming and unfortunate for the cashier while they wait for the app to finally respond. Fix this.




Have a Problem with ATH Móvil? Report Issue

Leave a comment:




Why should I report an Issue with ATH Móvil?

  1. Pulling issues faced by users like you is a good way to draw attention of ATH Móvil to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a ATH Móvil customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ATH Móvil.


Stop Ridiculous Charges.


Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.

Get Started now →



Most Popular Apps in Finance