Contact Thea Support

by Ineedatoe

I’m a more advanced skincare user and am always interested in learning more. Was excited at the prospects and would pay if it worked. The current version of the app is broken and many features crash the app. I’d like to select more than just two skin concerns and I’d like more guidance on what marking a good, neutral, or bad product for me meant. There are plenty of products that I use that I don’t enjoy using for various reasons (pilling, non-ideal application, texture, scent, etc.), but they are still helpful for my skin concerns. However if I mark something as bad, then the app says they aren’t good for my routine anymore. Likewise, I can’t change any of my initial survey results (maybe they’re behind some of the crashing features?) so if my skin concerns change, that isn’t possible to change. There also isn’t a clear way to add products that aren’t in the system yet. Cool concept, but lots of work needed still to help more advanced skincare users!

by Thomaslealschreiner

I downloaded this app because I saw people posting about it on Tiktok. You need a subscription to do anything on this app. When I signed up for the three day free subscription it stated many times on the app I would not be billed until the end of the three days but when I started the free subscription they instantly billed me 15 dollars. They don’t have customer support and only have an email which I contacted and they never responded to. Now i’m stuck paying for a subscription I never wanted and can’t cancel. If I thought the money was worth it I might have given a higher start review but the app is very underwhelming and I dont find it useful at all. Hopefully this will get their attention but i’ve accepted i’ll never get that money back. Save yourself the trouble and don’t download.

by Jave🥀

I’m very disappointed, I heard about it from TikTok, people using this and getting their best glow up but when I made the account, opened it, and it just won’t lemme enter the app, I restarted my phone and everything, close the app and blah blah, just stucks on the page where it’s asking for subscription for monthly and yearly, no other option to enter the app and try the free 3 day trial.