A week has passed now, and I still don’t see the problem solved. Still couldn’t cancel my subscription, and the 7 day free trial will end soon. In addition, only annual subscription was presented to me at that time, so I guess I’ll be charged the annual fee soon? Well, the response from the team doesn’t work, so I have to report the issue to Apple.
————————————————————
Seven is really cool and useful. However, the subscription experience is really bad. When I started the 7 day free trial, it didn’t give me the choice to be charged monthly or annually after 7 days, but automatically selected annually for me. When I wanted to changed it, I found that clicking Edit Subscription will give me a blank page. When I tried to contact their support in App Store, the page shows 404...So basically you block me from different ways to manage my subscription. I’m a PM myself, so I understand where this comes from. Either it’s because you don’t think this experience is vital to users, you didn’t pay enough attention to it to make it right. Or, you just want to add friction to this process. Either way, it’s a very bad experience for users. Users will lose trust in Seven .