Authenticator App ◦ Status

Last Updated on 2024-10-14 by Apex Innovate Limited

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Common Authenticator App ◦ Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Authenticator App ◦ app on iOS and Android devices. Solve all Authenticator App ◦ app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Authenticator App ◦ iPhone Issues and Solutions

Authenticator App ◦ iOS app crashes, not working, errors
Authenticator App ◦ iOS app network issues
Authenticator App ◦ on iOS has black/white screen

Authenticator App ◦ Android App Issues and Solutions

Authenticator App ◦ has errors/crashing/not working
Authenticator App ◦ server network connectivity issues
Authenticator App ◦ has black screen

Authenticator App ◦ iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Authenticator App ◦ app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Authenticator App ◦ app crashes or not working on Iphone (iOS):

Close and restart the Authenticator App ◦ app on iPhone
Update Authenticator App ◦ app to the Latest Version for iOS
Uninstall and reinstall Authenticator App ◦ iPhone app
Update your iPhone to the latest iOS version

Fix Authenticator App ◦ on iPhone unable to connect to server/internet connection issues::

To resolve Authenticator App ◦ network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Authenticator App ◦ black/white screen (blank screen) on iPhone:

Follow the Authenticator App ◦ iOS app troubleshooting guide Here →

Authenticator App ◦ Android App Issues and Solutions

Fix Authenticator App ◦ not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Authenticator App ◦ app issues:

Force Stop the Authenticator App ◦ App
1. On android, goto "Settings" » click Authenticator App ◦ app. » click "Force Stop".

Update Authenticator App ◦ to the latest version on PlayStore

Clear Authenticator App ◦ App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Authenticator App ◦ app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Authenticator App ◦.

Fix Authenticator App ◦ unable to contact server/ Authenticator App ◦ internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Authenticator App ◦ » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Authenticator App ◦ » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Authenticator App ◦ on android.

Solve Authenticator App ◦ black/white screens issue on Android:

Follow the Authenticator App ◦ android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Apex Innovate Limited, developers of Authenticator App ◦.

About this app

Our easy-to-use app combines essential security features with innovative technology to shield you from various online threats. - Privacy Detection: Keep your identity information safe. Our privacy detection feature scans photos for any ID information to help prevent identity theft. - Authenticator: Strengthen the security of your various accounts with two-factor authentication. In an era where digital security is crucial, DuoProtec offers a comprehensive set of tools designed to protect your online privacy and security. We believe in providing robust protection without compromising ease of use. - Prevent falling victim to phishing and scam websites. - Safely scan QR codes and barcodes without risking your privacy. Easy setup for multiple accounts ensures you're protected at every step. - Safe Folder: Securely store your photos in a password-protected folder. Enter any URL into our app to check if a website is legitimate or a potential phishing threat. - Secure QR-Scan: Scan QR codes and barcodes securely. Peace of mind knowing your personal files are safe. - Phishing Site Detection: Before you click, make sure it's safe. Download DuoProtec today and take the first step towards a safer online experience. Your privacy and security matter. DuoProtec is more than just an app; it's your partner in navigating the digital world safely. Whether you're accessing a menu or checking into a venue, do it safely with DuoProtec’s secure scanner. Feel confident knowing your digital life is guarded with DuoProtec – where security meets simplicity. - Upon confirmation of purchase, the payment will be charged to your iTunes Account. - Unless auto-renew is turned off at least 24 hours before the end of the current period, subscriptions will renew automatically. - Your account will be charged for renewal up to 24 hours before the current period ends, and the cost of renewal will be identified. - Subscribers can manage their subscriptions and turn off auto-renewal by going to their Account Settings post-purchase. - Should there be any unused portion of a free trial period offered, it will be forfeited when the user subscribes to that publication, where applicable.