Tolan Status

Last Updated on 2024-11-22 by Portola

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Common Tolan Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Tolan app on iOS and Android devices. Solve all Tolan app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Tolan iPhone Issues and Solutions

Tolan iOS app crashes, not working, errors
Tolan iOS app network issues
Tolan on iOS has black/white screen

Tolan Android App Issues and Solutions

Tolan has errors/crashing/not working
Tolan server network connectivity issues
Tolan has black screen

Tolan iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Tolan app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Tolan app crashes or not working on Iphone (iOS):

Close and restart the Tolan app on iPhone
Update Tolan app to the Latest Version for iOS
Uninstall and reinstall Tolan iPhone app
Update your iPhone to the latest iOS version

Fix Tolan on iPhone unable to connect to server/internet connection issues::

To resolve Tolan network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Tolan black/white screen (blank screen) on iPhone:

Follow the Tolan iOS app troubleshooting guide Here →

Tolan Android App Issues and Solutions

Fix Tolan not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Tolan app issues:

Force Stop the Tolan App
1. On android, goto "Settings" » click Tolan app. » click "Force Stop".

Update Tolan to the latest version on PlayStore

Clear Tolan App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Tolan app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Tolan.

Fix Tolan unable to contact server/ Tolan internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Tolan » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Tolan » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Tolan on android.

Solve Tolan black/white screens issue on Android:

Follow the Tolan android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Portola, developers of Tolan.

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