Contact Bullion com Support

by Musterija

I have ordered $18,000 worth of gold of this website had shipped and for some reason could not be home to have it delivered after usually they will take it to Fedex location where I would show up and pick it up but when I went there, they said that the Bullion.com requested the package to be sent back to them.That is when I have made my first phone call to the customer service and spoke to Tiffany Chow( also works at Amex) which is when she assured me that everything will be OK they will receive the package back and they will resend it to me, which was a lie that lasted for over two months.
After two months had passed and they have been holding onto my $18,000 for two months. The FedEx finally returned the package to them. Which is when they have just decided to refund me even though I have requested multiple times that I still want the gold because I have ordered specific pieces that would make my collection complete.
Did I forget to mention that this was happening in February and March 2025 which is when the gold price went from 2900$ an ounce to 3500) an ounce basically making me lose about$4000 in a span of that two months time window.
Also not having access to $18,000 for over two months almost 3.
I wish all the worst to this company I will never order from them and I will do my best to make a review on every possible website and let everybody know that there are scammers in their willing to lose a faithful customer over 1004 $2000 difference in the price that they could have swallowed since it was completely their mistake for not shipping back the gold to me.