Contact Mindway Support
Company Name: Medical Score
About: Mindway is a revolutionary app, designed to help you navigate the challenges of
overthinking. Your 100% personalized plan leads you on a journey toward mental
clarity and a worry-free life.
Mindway Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Mindway Website
Privacy Policy: https://mindway.app/privacy
Developer: Health Score
Privacy & Terms:
https://mindway.app/privacy-mobile
3 Most reported problems 😔💔
Dishonest business practices
by LQGuy
Despite cancelling, Mindway continues to charge my Visa credit card and will not refund the charges. I contacted them within (literally) moments of the charge hitting my credit card (I receive text warnings when overseas charges occur). All, be warned that there is no way to manage your subscription in iCloud nor within the app. Attempts to cancel become your words against theirs! There is no cancellation email nor confirmation mail to produce!
I can’t speak to the content of the app, since I didn’t try it for more than 24 hours (though it continued to collect data from other parts of my iPhone).
Should the merchant decide to respond here, past experience would indicate that, despite a professional appearance, this is a dishonest business!
Would not recommend
by BrittneyAnn_96
When I purchased this app I got the 1-month plan. There was no subscription noted on the Apple App Store, but I got charged twice the amount I paid for originally. I reached out as soon as i got the charge on my card, and they refused to give me a refund even though I did not purchase a monthly subscription. Overall, the app is not worth the poor customer service. They are just scamming people out of their money. There are a variety of other apps that can provide the same if not better assistance. I would consider other apps before this one.
Update: I have also reached out to their customer service via email. They replied to my email twice and have ignored my follow up emails since. Very unprofessional organization.
Generic solutions & poor customer service
by Greg4894
The app does not help beyond giving surface level advice that you probably already knew. Furthermore, there is no way to tell when your subscription ends, so you have no way to track when to cancel it. Even if you go to the App Store to track what your current subscriptions are, it does not show up. Furthermore, when you try to cancel, there’s no easy way to do it on the app. If it’s easy to sign up for an account through the app, there should also be an easy way to discontinue your account. Overall, seems like a sham that’s just out there to get your money. The worst part is they’re preying on people who are struggling with mental health and are seeking an outlet to improve. Would not recommend!
Have a Problem with Mindway: Stop Overthinking? Report Issue
Why should I report an Issue with Mindway: Stop Overthinking?
- Pulling issues faced by users like you is a good way to draw attention of Mindway: Stop Overthinking to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Mindway: Stop Overthinking customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Mindway: Stop Overthinking.
