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by ThisAppIsAWasteOfYourTime

I’m a 5’10” former model with very long legs. I signed up for this service for help finding pants with long inseams. I signed up for the first month but my first session was on day 28 of my service. When I tried to start the session, I got a notice that my stylist was busy and wanted to rebook me in another month. So—two months paid no service so far. When I finally met with my stylist, she took so long to respond. She was clearly working simultaneously with other customers. Although I told her I needed 35 inch inseam, every pant she recommended was 32 inch. She then started sending capris without understanding that capris are still supposed to hit a few inches above the ankle, not a foot above the ankle. The stylist had no understanding whatsoever about fitting a tall person. It took about 30-40 minutes and by the end she was still suggesting pants too short. I ended the session and requested a refund, then was told that my “personal preferences” is a not a reason for a refund. So they refused to refund me the money. Good job TITLE being unable to help the customer then blaming it on the customer. Sounds like the last guy I dated. Not a business policy.

by GenuinelyLara

I paid for a subscription, expecting the app to curate style ideas for me that I could then purchase if I liked. But you don’t get to see any styles until you have an appointment with a stylist, which I wasn’t aware was the protocol when I signed up. An appointment wasn’t available within the timeframe that I paid for, so complete waste of money. I had planned to cancel, but I got charged a subscription renewal fee earlier than I expected, and they refused a refund despite that I hadn’t seen a stylist. The appointment times for a stylist are often in the middle of the night, which is obviously inconvenient. I finally got an appointment at a normal hour, and turns out it’s a chat, not an actual phone call or FaceTime. I waited 20 mins before the stylist was able to present me with options. There was no conversations about my style preference, so it’s all based on the quiz you take. I didn’t like anything presented in our “style session”. The stylist asked me to show her what I like, but how do I show her in a chat if I can’t point out things in images or in person? This purchase was a complete waste of money and a joke.

by Brandible

I reviewed this company on Trustpilot. They asked me to change my review and when I said I would not, they flagged my review as spreading false information. So I am going to post here as well.

I paid about 10 bucks for a trial and was charged $130 bucks a week later for a subscription I did not request or authorize. I emailed repeatedly to no avail. I went to the app and submitted a request for help. I received a response email from something called LUMI stating that they would get back to me. It even had a copy of what I wrote in the app, so I know it was connected to this company.

I fell for an ad on instagram just like everyone else. This company has no instagram, no facebook, and you can’t even google it. I unfortunately could not find a single thing online for this company. Except trusty Reddit. There is an entire threat dedicated to people who have been scammed by this company and it’s AKAs, Lumi and something else I can’t recall, Threaded or something. Anyway, the company acts like I’m defaming them when I am not. I’ll leave a review on every single thing I can until they stop lying and scamming.