VidMate Status

Last Updated on 2023-11-28 by Ji-hyeok Bae

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Have a Problem with VidMate - Music Video Player? Report Issue

Common VidMate Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VidMate app on iOS and Android devices. Solve all VidMate app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VidMate iPhone Issues and Solutions

VidMate iOS app crashes, not working, errors
VidMate iOS app network issues
VidMate on iOS has black/white screen

VidMate Android App Issues and Solutions

VidMate has errors/crashing/not working
VidMate server network connectivity issues
VidMate has black screen

VidMate iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VidMate app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VidMate app crashes or not working on Iphone (iOS):

Close and restart the VidMate app on iPhone
Update VidMate app to the Latest Version for iOS
Uninstall and reinstall VidMate iPhone app
Update your iPhone to the latest iOS version

Fix VidMate on iPhone unable to connect to server/internet connection issues::

To resolve VidMate network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VidMate black/white screen (blank screen) on iPhone:

Follow the VidMate iOS app troubleshooting guide Here →

VidMate Android App Issues and Solutions

Fix VidMate not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VidMate app issues:

Force Stop the VidMate App
1. On android, goto "Settings" » click VidMate app. » click "Force Stop".

Update VidMate to the latest version on PlayStore

Clear VidMate App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VidMate app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VidMate.

Fix VidMate unable to contact server/ VidMate internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VidMate » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VidMate » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VidMate on android.

Solve VidMate black/white screens issue on Android:

Follow the VidMate android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ji-hyeok Bae, developers of VidMate.

About this app

This application designed to enhance your audio and video playback experience. * File Import: This application allows users to import media files from multiple sources, including the device's Album, iCloud, URL, and via Wi-Fi transfer. * Import via URL: Users can add music and video content by entering a URL. * Wi-Fi Transfer: The application offers a hassle-free Wi-Fi transfer feature. To utilize this, ensure that both your phone and computer are connected to the same Wi-Fi network. * List My Videos: VidMate not only plays videos but also allows you to manage them effectively. * You can play, add, delete, edit, and even convert videos to audio.