Contact KicksOnFire Support

by ScootzRose

The app is good for keeping up with releases but other than that don’t order from them. I ordered a pair of Jordan 4s. I already had a pair but wanted a extra size pair. I saw KicksOnFire had a pair for $275 and went ahead and ordered (I should have read the reviews first). After ordering I noticed all the bad reviews and got extremely nervous about my pair. So I called my bank because I saw a lot of people say that they were not able to get in contact with them. So my bank refunded me my money ASAP. So right after I get my money back I get a confirmation that the shoes would be here by that Friday. So Friday comes and the shoes show up. Remember that i got my money back and they still sent the shoes. So I opened it and didn’t notice anything different from the pair I got from footlocker until I noticed that they’re no size chart on the inside of the shoe. The insoles were two different colors. And the Air Jordan that’s on the tongue was stitched incorrectly. They really tried with the fakes because they look like the originals but you really have to pay attention to details. I’m not upset though because I never paid for the shoes. Who doesn’t like free shoes. I would advise people who order from them and have a problem getting in touch with them just let your bank know and you will get your money back and possible a free pair of shoes.

by Cheriechong021802

I’ve been using this app for years and had no problem with it till now. I purchased a pair of jordans size 6 because all of my jordans are a size 6. Once i got my package i tried on the shoes and they were a bit small on me so all i wanted to do was change the size to a 6.5. I checked on the app and both the sizes are the same price so i don’t see why it would be a problem. I contacted the help center and they said they don’t do exchanges and that all shoes are final which i wasn’t even informed about when i purchased my shoe. Which makes no sense because you can’t even try on the shoes before buying it because they only sell through the app. They also said that they would “see and ask” what i can do and i never got a response back after that. Absolutely dissatisfied with my first purchase from this app and the company. This is horrible business and don’t do everything that they can to help their customers. Do yourself a favor and don’t bother buying anything from this app and use other shoe apps that are way better such as grailed, stockx and goat. This app is very sketchy and sometimes they don’t even send you the shoes that you purchase or send you fake ones. Btw they also put in fake reviews to make them seem good.

by Ogeenappa

I order two pairs of foamposites, the crimson for me and a pair of obsidian kicks for my girlfriend. Her sneakers were supposed to arrive before mine. My sneakers came quickly. The service was excellent. DHL said the information was received, I thought this was awesome. 12 days later and they still did not receive the package. I’m not in the business of giving away money. At this point I would much rather have my money back and shop somewhere more reliable. $258 for a pair of 6 1/2 female sneakers is a lot of money. If the product is nit in stock, don’t list it as being available. I could have spent my money on something else. It would not have been a problem if I was told about a delay or the item nit being in stock and offered the chance to pick something else of the same value for her. This will definitely be my last pair of sneakers from this application. The no return/no refund policy is convenient especially when you never receive you package. Now I have to get my girlfriend another gift because the original gift is God knows where.