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Last Updated on 2024-03-30 by HMA Mobile LLC

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Common The Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The app on iOS and Android devices. Solve all The app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The iPhone Issues and Solutions

The iOS app crashes, not working, errors
The iOS app network issues
The on iOS has black/white screen

The Android App Issues and Solutions

The has errors/crashing/not working
The server network connectivity issues
The has black screen

The iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The app crashes or not working on Iphone (iOS):

Close and restart the The app on iPhone
Update The app to the Latest Version for iOS
Uninstall and reinstall The iPhone app
Update your iPhone to the latest iOS version

Fix The on iPhone unable to connect to server/internet connection issues::

To resolve The network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The black/white screen (blank screen) on iPhone:

Follow the The iOS app troubleshooting guide Here →

The Android App Issues and Solutions

Fix The not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The app issues:

Force Stop the The App
1. On android, goto "Settings" » click The app. » click "Force Stop".

Update The to the latest version on PlayStore

Clear The App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The.

Fix The unable to contact server/ The internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The on android.

Solve The black/white screens issue on Android:

Follow the The android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HMA Mobile LLC, developers of The.

About this app

More than +1000 Bibles are available, in all languages! this app most complete Bible app on mobile.