Contact Muni Support
Company Name: SFMTA
About: The official trip planning and mobile ticketing app from San Francisco Municipal
Transportation Agency (SFMTA). MuniMobile helps you navigate the Muni transit
network effortlessly and purchase and use fares and passes instantly on your
phone—anywhere, anytime.
Muni Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of SFMTA
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Muni Website
Privacy Policy: https://sfmta.com/privacy
Developer: SFMTA
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Protect your data and wallet. We investigate the developer's website (Sfmta.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
On-boarding poorly thought out
by _m_a_x_
So Muni switched vendors, to the same one used by SamTrans. Therefore I can’t register for a new account (my email is already in their database) and can’t log in (it says “email not verified”). The only way is to reset the password and hopefully that didn’t mess up the SamTrans app.
Terrible on-boarding experience and I detest having to install one app for every single transit provider and going through these lowest bidder class experience shenanigans. Just integrate with Google maps or Transit already.
Can’t buy a ticket
by Prettygoodbbb
The APP says my CC is expired when the expiration year is 2025. I also found out about this new APP when I needed to use the old one. I needed to get somewhere for a time sensitive appointment and I couldn’t use the OLD or NEW APP to buy a ticket so I was forced to use 5$ cash to buy a physical ticket. What was the point of this new APP when the old one was WORKING?
Worse in so many ways
by Long Time ADT User
You have to plan a trip to buy tickets now. I know where I am going, I just want to buy tickets. Also need to create an account. I just want to buy tickets. Also, I can no longer use e-pay methods like PayPal and Apple Pay.
The old app worked fine, why break everything?
Have a Problem with MuniMobile? Report Issue
Why should I report an Issue with MuniMobile?
- Pulling issues faced by users like you is a good way to draw attention of MuniMobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MuniMobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MuniMobile.
