Contact ShortMax Support

your app wasn't working correct and i wasn't able to stop it from renewing 12.74 out of my bank account. i also called google and discussed the problem they said i would have to discuss the problem with you. i called on the 5/15/2026 and nothing was resolved. talked with my bank and will wait till it clears. checked the next day did go thru with out my ok and when i checked the app is requiring funds. so you have a problem, i talked to a tech and they require 5.00 and i did a card that had 5.00 but declined for 70.00. if this isn't fixed i will turn you into the Better Business Beurre. I am hopping mad and will see my bank on Monday...

I do not have a subscription but I am still being charged. Please STOP

I want to cancel my subscription

I want to cancel my subscription

I was charged again $19.99 and I have sent emails canceling this. The link on the site won’t open. All the others will but this one won’t feedback. Refund my money now I’m tired of playing these damn games. 216301144

Paid 9.99 for a month subscription but it won’t let me watch the full show. Please see advise Thank you

I just subscribe to shortvmax but it won’t unlock the movie can uu please advise how I can get this to fo it I have a month subscription.

I have a serious problem with your app. I am being charged twice each month for subscriptions that I do not have. Last charges were on May 1st and May 2nd. I would appreciate your help in resolving this problem. I do not wish to have any subscription with your company and want these charges to stop.

I canceled Shortmax last month,April 2026. I was charged another $19.99 for May 2026. I don't want this app. I want my money returned.

This app is a scam, they keep charging my bank they do not have cancel option and if you delete your account in attempt to cancel, they will not refund you . you can't find your UID even if you reinstall with the same e-mail.

I paid for a week and it won’t come up. Went to the site and everything was open but feedback. Please is your refund or let the program open up. I have a copy of what the bank has if you need it.

I merely viewed short video on Tiktok AND now I'm being billed weekly by Shortmax. App not listed as a purchased subscription in history but listed as purchase on debit history. Site hides customer service number, email address, or clear refund or cancellation instructions. Must file dispute with bank or cancel debit card. Freaking ridiculous.

Quiero cancelar mi suscripción ahora que robo ladrones

ShortMax will rob you, I have tried to cancel my subscription for a month now with no resolve. They make it impossible for you to cancel, you have to cancel your card, what a scam. I hope all the credit card companies go after them in a huge lawsuit

I cant cancel my subscription on the google play store. I want it canceled ASAP. I cant even go to the website to cancel it.

I need to cancel my subscription. Dont have the option through my google account as stated. Please cancel immediately

TENGO PROBLEMAS CON MI SUSCRIPCION TENGO DIAS TRATANDO DE CANCELARLA Y NO PUEDO LA APP NO TIENE OPCIONES DE CANCELAR

I have cancelled my membership but I am still being charged.

I tried to cancel my subscription and it does not even show up on my iCloud subscriptions. There is no way for me to cancel it and when I emailed them so got an automated response that said they would handle it within 3 days, that was a week ago!

cancel my subsciption this is ridiculous how many times i am being charged for not using the stupid app

paid for only one video, but got stuck on a reoccuring subscription. this site is a scam, difficulty trying to cancel. no link provided. Had to freeze my credit card till resolved.

I would like to cancel my subscription with you immediately. I have already contacted you about this for the past two weeks, yet you continue to charge my account. It is not possible to cancel the subscription through your app, which is unacceptable. I am now very disappointed with how this has been handled. If you do not stop the charges immediately and refund the amounts already taken, I will have no choice but to report this matter to the relevant authorities.

I can’t unsubscribe from this app. It doesn’t show up on my iOS settings, and I can’t find anything within the app that lets me stop my subscription. Help!!!

Cannot cancel subscription

Cancel my subscription I don’t even subscription on my phone

Looks like I’m not the only one that cancelled along time ago and just noticed I’m still getting charged weekly!! I want my money Back as I cancelled a long time ago! I would never use this app again

I canceled the subscription which ended in 02/25. They charged me for another month on 02/28. I can’t get in touch with them. Had to get Apple involved.

Why are you still charging my bank card for a subscription I cancelled serveral months ago?? I demand an explanation, as well as reimbursement .

I need to cancel my subscription ASAP it doesn't show up in my subscriptions to cancel

The app wont show on my android or my apple phone and I cant cancel, when asked to renew I clicked no, service was off for a week and then suddenly with my VERY LAST $20 they took it and renewed WITHOUT MY PERMISSION WHICH EQUALS TO THEEEEEFT!!!!!! They steal from their customers DO NOT EVER SUBCRIBE TO THIS APP!!!!!! I had to BLOCK them from my card! Now I have to borrow money to eat today. Absolute THIEVERY!!!

I have been charged for the last 4 months on my Discover card charges of $27.99. I cancelled this app and it was expired on 11/15/25 through my google account. I only found that you were still charging me because I paid off my card last month and received another charge this month. Going through past statements I see that you charged me on 11/15, 12/15 1/15 & 2/16. I need to make sure that this is cancelled and my money refunded. I will not use this app again after these issues. I have used short max multiple times. I always cancel after I purchase so am only being charges while watching the app. You owe me $111.96 with card ending in 9491 &

I paid for a week but have no access I have a receipt Who do I call?

We would like to cancel all auto-renewing subscriptions on our account effective immediately. We followed the step-by-step instructions in the app to cancel the subscription, and it shows as canceled on our end. However, we are still receiving emails about charges, which is very concerning. Please cancel all subscriptions associated with our account and confirm in writing that: All subscriptions are fully canceled No future charges will be made Our account will not be billed again If any charges were made after cancellation, please advise on the refund process. Thank you for your prompt assistance. We look forward to your confirmation.

I am trying to cancel a subscription posted on 1/30 with a charge of $19.99.please certify that this is cancelled. Also the subscription though supposedly active is locked on my devices

Hello Short Max, I am sending you this message because I want to cancel my subscription, but the app does not allow me to do it. On my iPhone, I cannot find the option either. I already checked my subscriptions, but the app does not appear there. I would kindly appreciate your help with canceling it. I no longer want the subscription at that price; I only used it once to watch something and then forgot about it. Please help me with the cancellation and let me know once it has been canceled, or if there are any steps I need to follow. Thank you very much for your help.

I have been sending email message to cancel subscription. They are still charging me on a weekly basis.

Re: UID 187934185 Please cancel my weekly subscription which will end on 2/3/2026

I’m trying to Cancel my subscription which I purchased on 1/17/26. Usually I can do this through Settings but I can’t as it wasn’t activated when I purchased the subscription. So I’m Contacting you now to ask that my Subscription be cancelled now prior to the new subscription week starting. Thanks in advance for your assistance. ChristineBruce

I've cancelled my account. Because it was to expensive and there's nothing I would like to see why are you continuing to get funds from my account. Please refund my money and stop. I'm no longer subscribed to your app or sight.

Why is the shortMax still charging me. I cancel it a long time ago

Ik wil geen abonnement maar intussen 8 mailtjes verder en betaald nog steeds 🤬 zeg mijn abonnement op aub

Guess it's time to cancel my card since ShortMax is charging me then ghosting me. I keep emailing and they keep ignoring. I'm in for $60 now. Nothing but scammers.

please unscribed my account

Please cancel my subscription immediately!

I cancelled it back in August. They have continued to charge whatever card they can find $19.99 a week even though I canceled!!! Definitely fraud!!!

I keep getting charged even though I cancelled this subscription. I am getting very angry. Fix this now!!!!!!!

Need to Cancel subscription please

paid for yearly subscription, not getting what I paid for-- paid in September 2025--how can this be corrected

I can’t cancel it!! I want cancel my subscription

I cancelled this service and you keep charging me! Please remove my acct!

Although I cancelled ShortMax, money is still being taken out of my account (I don't even recall if/when I did this). Please return the funds that were taken out (except for the first one) of my account. I notice that this problem has also been experienced by many other people; you should fix it as soon as possible.

I need to cancel my subscription. I didn't authorize you to charge my account

I DIDN'T ORDER SERVICES AND YOU KEEP CHARGING MY CARD. I WANT MY MONEY BACK. SEPT. 29, 2025 = 19.99 OCT.01,2025=19.99 OCT.06,2025=19.99 OCT.14,2025=19.99 OCT.20,2025=19.99 ------ YOU OWE ME 99.95 PLEASE SEND ME MY MONEY

POR ERROR PAGUE DOS VECES LA SUSCRIPCION Tu recibo de Apple Recibidos Apple 13 oct 2025, 19:24 (hace 15 horas) para mí Factura 12 de octubre de 2025 ID de pedido: MMWGZSSJB1 Documento: 824034516859 Cuenta de Apple: madridlurdes@redacted ShortMax - Dramas y Series Weekly Pass Pro (diario) Se renueva el 19 de octubre de 2025 iPhone de Lurdes S/ 39.90 Facturación y pago Recibidos Apple lun, 13 oct, 2:16 (hace 1 día) para mí Factura 12 de octubre de 2025 ID de pedido: MMWGZSS2BJ Documento: 804034095988 Cuenta de Apple: madridlurdes@redacted ShortMax - Dramas y Series Weekly Pass Pro (diario) Se renueva el 19 de octubre de 2025 iPhone de Lurdes S/ 39.90 Facturación y pago LINEAS ARRIBA ESTAN LOS DOS PAGO EFECTUADOS AGRADECERE EXTORNAR UNO

Please cancel my subscription, I only wanted to view for a week, I've decided to cancel, please cancel my subscription.

I spent $39.96 on your App and Can’t Watch any Videos. I get to see 1 or 2 episodes then it Freezes and Asks for More Money. Either Fix The Problem Or Refund My Money. User ID:35939

I am trying to cancel and I can't find anything, nowhere, to cancel my subscription. I am not understanding why I don't have an email or anything. I looked in ALL of my app stores, email accounts, on the app and NOTHING. My user ID is 147654106. PLEASE CANCEL THIS SUBSCRIPTION! I am really upset at how hard this is to cancel! Also, this need to be canceled before I am charged again, or I will get my lawyer involved. I get it is not a lot of money, but this is ridiculous!

I have a transaction on my account order # LCL0LXFX for 19.99 which is the subscription that is not showing on my App Store for me to cancel it. This needs to be resolved.

I am having trouble locating my subscription. I want to cancel as I don’t want to renew my subscription further than the week. UserId: 85204517, purchased 8/20, $15.99 weekly subscription. Used my Apple email rubied71@redacted. I don’t see it in my list of subscriptions. Help😢It had posted in my back account as SHORTMAX INNOVATIONS and its only the 2nd day and its already asking to purchase coins/subscriptions. What is going on? Ericka Montgomery 6782270127

I want to cancel my subscription

I have made multiple attempts to cancel this account. Please cancel my account: Email: annetterodriguez1959@redacted

I love the app however, I made several purchases to continue to unlock episodes and the message states that its reactivated and it won't unlock any new episodes. please issue a refund or fix the problem. the refresh button at the bottom does not fix the issue.

Paid 39.99 on 4/6/25can only watch 8 episodes

I just did a week subscription of #16,500 and payment was successful but you are yet to give me access to your movies. I can attach transaction details

I have downloaded the Weekly Pass Pro. It has just renewed. As of this time I am only able to watch 7 episodes of a series and then it tells me I need to purchase more or watch ads to unlock. I realize this is on me that I have spent $59.96 trying to get this to work. I am enjoying what I have been able to watch and would like to continue without having to pay for every 7 to 12 episodes. Please help me fix this problem

I have downloaded the Weekly Pass Pro. It has just renewed. As of this time I am only able to watch 7 episodes of a series and then it tells me I need to purchase more or watch ads to unlock. I realize this is on me that I have spent $59.96 trying to get this to work. I am enjoying what I have been able to watch and would like to continue without having to pay for every 7 to 12 episodes. Please help me fix this problem

How do I cancel ShortMax?

I purchased enough coins to open 12 episodes,at least that’s what it said. I got notified that the purchase went through but I have never gotten the coins. I either want the coin package I purchased or I will contact my credit card and have report it as a fraud charge as I never received the product that I purchased.