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Company Name: 42apps
About: Experience the future of digital assistance with the Summarizer: AI transcript
and summarizing tool, your go-to app for turning audio and video into text,
transcribing with precision and summarizing recordings. Whether it's lectures,
meetings, or YouTube content, our app delivers clear, concise transcriptions and
summaries swiftly.
Sum AI Customer Service 💢
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3 Most reported problems 😔💔
Recordings lost/never transcribed
by Liz_Phx
I went to an event where it was important to record the sessions so that I can have the transcription and summary notes. It appeared to record all the sessions, but when it transcribed it only permitted me to transcribe two or three. It kept getting locked up on the other ones. I deleted many of the older ones thinking it was a storage issue, that did not resolve. I deleted the app to then reinstalling my subscription and now none of the recordings are on here. I just wasted a week on business sessions and got absolutely nothing out of this. I will be canceling subscription.
One week experience or exposure
by Robert_D_
I need help. My app Subscription is premium and I am constantly being bombarded by a screen that says I have premium subscription and to click on a link to return back to where I was before but it doesn’t go back to where I was but instead it takes me back to the history listings. Help! Please! It’s happening very frequently now and it’s getting worse.
Uploads take forever
by Miss Amillion
I upgraded my account, but after a few transcriptions that took forever I am looking for a more efficient app. The uploads take a ridiculously long amount of time and I even adjusted my phone display settings to “never” so it wouldn’t auto-lock in the middle of an upload. After at least 30 minutes the video still had not uploaded and began to transcribe. Now granted this was an hour long video, if this file was too big there should be some type of notification to inform users. The shortest file I’ve transcribed was 30min and although the output was decent, I’m certain there are better apps that will deliver cheaper especially for a paid premium experience.
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- Pulling issues faced by users like you is a good way to draw attention of Sum AI: Speech to Text Notes to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- If you are a Sum AI: Speech to Text Notes customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Sum AI: Speech to Text Notes.
