Contact Transcribe Support

I was extremely exited to use this app. I loved the fact that you could upload files from multiple sources easily and transcribe it seamlessly. I also liked that I could just purchase time credits on demand without a monthly fee. So I got the app and uploaded my first Voice memo file. I purchased $4.99 credit for 1 hour worth of audio transcribing and went ahead and started the transcription. Everything was sooo easy and intuitive I was over the moon just thinking of the possibilities. It told told me that it would notify me when transcription was completed and sure enough in just a few mins it it was completed. HOWEVER when I go in to see the transcription it was a complete and utter FAILURE! I was expecting few words here and there to be off, naturally. But I mean if this got 10% is a lot. Amazing potential, great UI/UC but horrible transcription. I would truly appreciate it if you would refund me the $4.99 please.

Not sure what to do as I’d like for this to work. Tried it twice and liked, so I bought some more time... the third thing I recorded as been spinning “transcribing” for days. I thought I might delete the app and reinstall, but what do I delete? Will i lose my words and the money? The point is that I can record and put into print what I say, but anything I record might just spin around and I have nothing. Why would I use this again only to lose time, money, and words. I don’t trust the app. It’s a couple bucks to throw down the drain, I can earn another dollar. To lose a thought or idea is different though, as you can never quite restring your thoughts and ideas into words quite the same that second time.

I enjoyed this app at first. It worked seamlessly. Transcribing wasn’t always accurate but it was accurate enough. Now, the app stops recording my live recordings at random points in time. I cannot find what’s causing this issue if there is an issue on my end. I’ve resorted to cleaning storage, uninstalling, reinstalling, etc. It will NEVER record consistently anymore. It will end randomly at 44 seconds, 2 mins, or 1 minute in the middle of my speaking. On average, I use about 6-8 minutes of Transcription time. Others use theirs for 30 minutes or more and have no issues. I do not currently recommend using this until the issue is resolved. I encounter these issues on iPhone 8+ and iPad Air Pro.