Contact Weststar Mortgage Corporation Support
Company Name: Weststar Mortgage Corporation
About: Weststar Mortgage's Mortgage Servicing App. This app gives borrowers access to
manage their mortgage(s).
Weststar Mortgage Corporation Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: bk.lsd.admin@bkfs.com
Website: 🌍 Visit Weststar Mortgage Corporation Website
Privacy Policy: https://westloan.com/DigitalPrivacy
Developer: Weststar Mortgage
3 Most reported problems 😔💔
Not Payment User Friendly
by Thrulindsayslens
When they switched over to this app, it knocked me off of my auto pay and I wasn’t notified. I noticed from my bank statement and went in to pay, but the app wasn’t working and wouldn’t let me update my payment info. I attempted to call to find out what was going on but could not reach anyone once I FINALLY found a number. By the end of the month, the app finally let me update my bank info and I went in and found that I was charged a late fee. I did not want the fee to start accruing interest, so I was going to pay int an have it removed once I got ahold of someone. Though there was a box for me to check to pay it, I couldn’t check the box to pay it! I also pay more on my mortgage than the set amount and I could not change the amount. I could pay double if I wanted, but I don’t pay that much more. This app is trash and needs revamping. Just like the website, it is not user friendly.
Terrible Institution process of the app
by Dben9
We received a notice that Weststar had an app but I didn’t think much about it because I had an account set up on the website and for the last three years and six months all of
my mortgage payments had been made through the e-express automatic online bill paying service. Weststar did not use this service for our October payment nor was I notified that it would not be used. We received a letter saying our October payment had not been received and as I was looking into this and signing into my online account, I got a message that said I no longer had an account. I am very upset because the poor communication on the part of Weststar caused my payment to be late. We have had NO late payments on our credit history for well over 6-8 years or even longer. Bad, bad business.
Late payment
by Pistol Roscoe
Last month I paid the payment on this new website, the payment was made and then after the due date it was declined. I am now being charged a late payment because of this. I am not sure why it was declined because the money was in the account! I called and left a voicemail and I haven’t received a response. I always make my payments on time.
Have a Problem with Weststar Mortgage Corporation? Report Issue
Why should I report an Issue with Weststar Mortgage Corporation?
- Pulling issues faced by users like you is a good way to draw attention of Weststar Mortgage Corporation to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Weststar Mortgage Corporation customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Weststar Mortgage Corporation.
