Wiz Status

Last Updated on 2023-07-10 by Dongguan Jinli Electronic Technology Co., Ltd.

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Common Wiz Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Wiz app on iOS and Android devices. Solve all Wiz app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Wiz iPhone Issues and Solutions

Wiz iOS app crashes, not working, errors
Wiz iOS app network issues
Wiz on iOS has black/white screen

Wiz Android App Issues and Solutions

Wiz has errors/crashing/not working
Wiz server network connectivity issues
Wiz has black screen

Wiz iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Wiz app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Wiz app crashes or not working on Iphone (iOS):

Close and restart the Wiz app on iPhone
Update Wiz app to the Latest Version for iOS
Uninstall and reinstall Wiz iPhone app
Update your iPhone to the latest iOS version

Fix Wiz on iPhone unable to connect to server/internet connection issues::

To resolve Wiz network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Wiz black/white screen (blank screen) on iPhone:

Follow the Wiz iOS app troubleshooting guide Here →

Wiz Android App Issues and Solutions

Fix Wiz not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Wiz app issues:

Force Stop the Wiz App
1. On android, goto "Settings" » click Wiz app. » click "Force Stop".

Update Wiz to the latest version on PlayStore

Clear Wiz App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Wiz app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Wiz.

Fix Wiz unable to contact server/ Wiz internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Wiz » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Wiz » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Wiz on android.

Solve Wiz black/white screens issue on Android:

Follow the Wiz android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Dongguan Jinli Electronic Technology Co., Ltd., developers of Wiz.

About this app

Browse a variety of workout videos designed to improve neck health. With this app, you can track your workout time, set alarms and watch workout videos. At the same time, you can also make friends with other users and chat with them how to maintain the cervical spine. Use a workout timer to stay on track and stay motivated. Start enjoying the benefits of a strong and healthy cervical spine now. Prioritize your cervical spine health with this app. Set custom reminders and never miss a workout. Videos guide you through each exercise to master the correct technique. this app is the ultimate companion for your neck health.