Contact Luma Flythroughs Support

by Plips558

This review applies to version 1.2 of the app.

I created an account using Apple’s “Hide my email” feature, then began creating my video. I thought it was odd that it wouldn’t let me proceed unless I gave it access to my location, but it said I could revoke access later. You either need it or you don’t, and if you don’t, then let me skip the part where you ask for that access.

After I created the video, I adjusted its location to “No location” because there’s no reason the company needs to know where I recorded the video, and then uploaded it. It said it would notify me when the flythrough was ready, so I waited. After a while I received a notification saying it was ready, but when I opened the app, the thumbnail displayed a loading spinner and the video said it was still on the “NERF training” step, and gave me no option to download it or even pay to download it. The entry for that video in the flythrough list also displayed my location even though it was supposed to have been removed.

After waiting for about an hour, I thought maybe something was stuck and restarting my phone might get it unstuck, but after I restarted my phone and reopened the app, it had logged me out and the “Log in with Apple” button only gave me the option of logging in with my Apple ID instead of the alias I had created earlier. Not sure if I’m missing something. I’d like to ask them to delete my account, and I had noticed that the profile screen has an option to do that, but I can’t get to my profile screen if I can’t log in.

I went to the app’s page here on the app store and tapped on the “App support” link, which took me to their website, but when I tapped on the Contact button, I’m guessing it’s a mailto link because it tried to open the native mail app which I don’t have set up because I prefer to use a different one. There is no support or feedback mechanism in the app itself that I could see, at least if you’re not logged in.

The experience was disappointing and somewhat frustrating. I’m not sure if that’s because I stepped a little bit outside of what the developers probably anticipated, or if it wouldn’t have worked anyway. Let me know if I just did something wrong; otherwise, I’m happy to amend this review if the developers fix the app and leave me a response here notifying it.

by Yolonda S.

My video was blurry and only 3 secs long & should have been over a minute. I paid for this & not happy

by Arvinkx

The description for the in app purchase is not clear and I paid $10 for a single test video export when I thought I was unlocking the ability to export all captures. Not a great start to a new app, probably won't use it again.