Contact LumaFusion Support

by UATW

I've used LumaFusion for about 5 months as my editing app of choice and have generally been ok with the intricacies, but while editing my latest video I found the straw that broke this camel's back (pun intended...read on). While overall things work well enough to get a decent edit done, when I went back to start adding music I found that every time I hit play the music starts from a different point in the song. As such it's impossible to edit to the beat when the beat changes every time, and from what I'm reading I'm not the only one who is experiencing this issue. Another different, non-deal breaker, yet still super annoying issue is the WD Passport support, or should I say lack thereof. While they advertise that you can edit directly from the drive and it'll only download the necessary footage, in practice the connection is so slow that its completely unuable. Not sure if this is an issue with the drive or LumaFusion. As such I've resorted back to just copying footage from the drive to a PNY lightning/USB flash drive then copying from there to my iPad. It's time consuming but it works and once the footage is on the iPad I can edit like normal without waiting for it to buffer. In the end I'm giving up on trying to travel light and still get edits done on the road and will be packing my laptop from now on so I can use a real video editor and save my sanity at the expense of my back. Bon Voyage.

by Alibaba0880

This is a well designed app, and may deserve 5 stars in the future. However I have been experiencing multiple media issues and errors. For example it may say “missing media, reimport the file”. The file is indeed there, playable, workable, but upon exporting an error is experienced. Optimize and consolidate does not always fix it. I can not simply re-edit this one media file, as I have spent hours on it. For the media to work in the project and then suddenly not upon export is infuriating. Is it corrupt or not? If so, perhaps let me know before I spend 6 hours working with a playable media file that is not “missing”, and very much so exists on the app. And I’m not about to upload 8 gigs to my photos every 10 minutes just to see if something magically became corrupted. I’ve dealt with it multiple times beforehand, but I just lost too much work to be content with this app currently.
Update: even after deleting the media file and reimporting it upon export I got the same error. Please let me know how to fix so I can continue to use this app. Until then I’ll use something else that works. Update: why can’t I delete a folder??? I have too many files to delete individually and optimizing reimported them all. Please help.

by Debohf

On an iPhone, I took 6 videos. I brought all of them into my first LumaFusion project. I started the project and moved two of them to the video timeline. The iPhone was too small a platform to work on. Then I downloaded the app to my iPad with older iOS. My iOS was outdated. So then I bought a new iPad, with iOS 11.2.6 and downloaded my data from the cloud. When I downloaded the app to the new iPad, the 2 videos that I had added to the original video timeline when the project was on my iPhone were still in my photo/video folder, but the other videos were no where to be found! They were not on my iPhone nor in the cloud. Believe me, I checked multiple times! I lost hours of video time. I read after that there is the ability to delete material on your account from LumaFusion, but I don’t know how I did. If they were deleted via the app there should be a huge warning explaining what’s happening. I don’t remember doing anything that would have deleted any videos. I hardly did anything, given I could hardly work the app on the iPhone’s small screen. Anyone else seen this behavior? I like the functionality, but at this point, I’ll only use it after I back up my data separately before dragging any files into LF.