Joy Status

Published by PepsiCo, Inc. on 2024-03-08

For all PepsiCo product lovers, who doesn't love them? Pepsi, Miranda, Lay's,
Cheetos, Tastily, Doritos, Sun bites, Quavers, Lipton Iced Tea, Quaker and many
more! The PepsiCo Joy app is your perfect companion for all things fun. Start
collecting your points now and exchange them for exclusive and fantastic
rewards! Coupons, tickets, discounts, games, free subscriptions, and valuable
gifts are renewed every day.

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Common Joy Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Joy app on iOS and Android devices. Solve all Joy app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Joy iPhone Issues and Solutions

Joy iOS app crashes, not working, errors
Joy iOS app network issues
Joy on iOS has black/white screen

Joy Android App Issues and Solutions

Joy has errors/crashing/not working
Joy server network connectivity issues
Joy has black screen

Joy iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Joy app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Joy app crashes or not working on Iphone (iOS):

Close and restart the Joy app on iPhone
Update Joy app to the Latest Version for iOS
Uninstall and reinstall Joy iPhone app
Update your iPhone to the latest iOS version

Fix Joy on iPhone unable to connect to server/internet connection issues::

To resolve Joy network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Joy black/white screen (blank screen) on iPhone:

Follow the Joy iOS app troubleshooting guide Here →

Joy Android App Issues and Solutions

Fix Joy not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Joy app issues:

Force Stop the Joy App
1. On android, goto "Settings" » click Joy app. » click "Force Stop".

Update Joy to the latest version on PlayStore

Clear Joy App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Joy app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Joy.

Fix Joy unable to contact server/ Joy internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Joy » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Joy » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Joy on android.

Solve Joy black/white screens issue on Android:

Follow the Joy android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PepsiCo, Inc., developers of Joy.

100% Contact Match

Developer: PepsiCo, Inc

E-Mail: [email protected]

Website: Visit Joy Website

About this app

Coupons, tickets, discounts, games, free subscriptions, and valuable gifts are renewed every day. - Scan any receipt for your purchases that include products from well-known PepsiCo brands. - Or You could Test your luck daily with Spin& Win. Pepsi, Miranda, Lay's, Cheetos, Tastily, Doritos, Sun bites, Quavers, Lipton Iced Tea, Quaker and many more! Start collecting your points now and exchange them for exclusive and fantastic rewards! For all PepsiCo product lovers, who doesn't love them? The PepsiCo this app app is your perfect companion for all things fun. And your points will be automatically added to your balance in Joy .