Contact Ice Cubes Support
Company Name: Thomas Ricouard
About: Ice Cubes is a fast, reliable and beautiful Mastodon client.
You can connect to
any Mastodon instance and use the various features this app offer.
Ice Cubes Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Thomas Ricouard
Privacy & Terms:
https://github.com/Dimillian/IceCubesApp
3 Most reported problems 😔💔
Fails to setup account
by I Already Have A Nickname
It just got stuck accessing the URL for my mastodon server. I checked and the site and server are up and running perfectly. The official Mastodon client and other third-party clients had no trouble setting up access to my account.
This app also loaded some off-color posts in the background, visible before I had even setup my account. It would be preferable if it didn't decide to load posts visible on my screen before I setup what I want to be seeing.
Finally, it tried to connect without asking permission to a site called revenuecat that seems to manage app subscriptons. I didn't sign up for any subscriptions and any connection to a server should be with my explicit permission only. This is Trojan horse behavior.
No unified timeline makes Mastodon frustrating
by Scott XD
I love the customization and options in this app, and I love open source software, but without a unified timeline, using Mastodon is worthless. I don’t need to see every reply from every second single person I follow. I should only see replies in my feed when someone I follow replies to someone I don’t follow. Otherwise I should only see the original post in my feed giving me the option to dig into that post to read the replies. Getting notifications for every reply from people I follow makes sense. But no one can piece together a timeline for every single follow they have in some puzzle cluster eff of replies to make sense of things in their feed, especially when it shows them out of order, which is often the case. Twitter and others have this right. Until I get a feed that makes sense, Mastodon and it’s 3rd party apps aren’t worth anybody’s time and attention.
Deeply flawed/missing administrative functions in UI.
by Disambiguated
App remains in ‘add a new account’ context even after successfully adding an account; it will then obligingly add the same account to the client as many times as the user presses the ‘Authorize’ button, while giving no feedback to the user that the account was successfully added to the client.
Why allow the same account to be added multiple times?
Once the user discovers that the account has been added multiple times to the client, there is no discernible way within the app settings to remove the extra instances. It is astonishing that this app was released with no apparent facility for removing accounts.
Have a Problem with Ice Cubes for Mastodon? Report Issue
Why should I report an Issue with Ice Cubes for Mastodon?
- Pulling issues faced by users like you is a good way to draw attention of Ice Cubes for Mastodon to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Ice Cubes for Mastodon customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Ice Cubes for Mastodon.
