Contact Brightspeed Internet Support

Had CenturyLink for years as only ISP offered at our address. Speeds only ok, but service was best I’ve had with an ISP. Speeds as advertised and very few outages. When outages happened, they’d have a tech out immediately to fix issues in our area and would often beat estimated fix times. Now, first outage with BrightSpeed and the exact problems I read from others with them. Not a same day fix, nobody actually out working on issue, and then they continually move time back. Looking at DAYS without internet which impacts both our work and our downtime entertainment. Meanwhile, no answers from CS/Support or an acknowledgment even that nobody is working on it yet. Just be honest instead of giving made up placeholder times and then moving them back. Absolute garbage and multiple days without service when CL would fix things literally within a few hours.

I never had any problem with CenturyLink and as soon as I get Brightspeed, I am told that my payment didn’t work and I need to update my payment information. OK my credit card that supposedly needs to be updated?? I just paid the bill with it! And I’ve been trying to get in to pay my bill and update my card that expires next month, but signing into my account has been a nightmare. And you keep sending me texts and emails saying I need to update my payment on a card that has not expired but there’s no number to call to talk to a person, nothing. The link you provided in the text doesn’t work. Awful so far! Do better!

As of Friday, I can no longer use the Century Link app to access my account & was told to download Brightspeed, which I have but the app hasn’t worked. I continue getting a message saying “We are having trouble loading your account, please try again in a few minutes.” Which I have been doing for DAYS at this point. I called customer service on Friday & they stated they would forward my issue to their tech department & I would be sent a confirmation email, which I still haven’t received. This is ridiculous. I wish Century Link would’ve not been acquired by Brightspeed if I’m not going to be able to have app access.