Contact Brightspeed Internet Support
Company Name: Connect Holding II LLC
About: Meet the Brightspeed Internet app—everything you need to manage your
Brightspeed account from virtually anywhere. All you need is the username and
password associated with your account to get started.
Brightspeed Internet Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: contactus@brightspeed.com
Website: 🌍 Visit Brightspeed Internet Website
Privacy Policy: https://brightspeed.com/privacy-notice/
Developer: Connect Holding II LLC, dba Brightspeed
3 Most reported problems 😔💔
Happy under CenturyLink, abysmal service under BrightSpeed
by RxRyan
Had CenturyLink for years as only ISP offered at our address. Speeds only ok, but service was best I’ve had with an ISP. Speeds as advertised and very few outages. When outages happened, they’d have a tech out immediately to fix issues in our area and would often beat estimated fix times.
Now, first outage with BrightSpeed and the exact problems I read from others with them. Not a same day fix, nobody actually out working on issue, and then they continually move time back. Looking at DAYS without internet which impacts both our work and our downtime entertainment. Meanwhile, no answers from CS/Support or an acknowledgment even that nobody is working on it yet. Just be honest instead of giving made up placeholder times and then moving them back. Absolute garbage and multiple days without service when CL would fix things literally within a few hours.
Awful service
by Unhappy Customer #123456789
I never had any problem with CenturyLink and as soon as I get Brightspeed, I am told that my payment didn’t work and I need to update my payment information. OK my credit card that supposedly needs to be updated?? I just paid the bill with it! And I’ve been trying to get in to pay my bill and update my card that expires next month, but signing into my account has been a nightmare. And you keep sending me texts and emails saying I need to update my payment on a card that has not expired but there’s no number to call to talk to a person, nothing. The link you provided in the text doesn’t work. Awful so far! Do better!
Terrible App Access
by Truth2013
As of Friday, I can no longer use the Century Link app to access my account & was told to download Brightspeed, which I have but the app hasn’t worked. I continue getting a message saying “We are having trouble loading your account, please try again in a few minutes.” Which I have been doing for DAYS at this point. I called customer service on Friday & they stated they would forward my issue to their tech department & I would be sent a confirmation email, which I still haven’t received. This is ridiculous. I wish Century Link would’ve not been acquired by Brightspeed if I’m not going to be able to have app access.
Have a Problem with Brightspeed Internet? Report Issue
Why should I report an Issue with Brightspeed Internet?
- Pulling issues faced by users like you is a good way to draw attention of Brightspeed Internet to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Brightspeed Internet customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Brightspeed Internet.
