Sage CRM app not working? crashes or has problems?

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Last Updated on 2019-03-26 by Sage Global Services Ltd

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Common Sage CRM Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sage CRM app on iOS and Android devices. Solve all Sage CRM app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sage CRM iPhone Issues and Solutions

Sage CRM iOS app crashes, not working, errors
Sage CRM iOS app network issues
Sage CRM on iOS has black/white screen

Sage CRM Android App Issues and Solutions

Sage CRM has errors/crashing/not working
Sage CRM server network connectivity issues
Sage CRM has black screen

Sage CRM iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sage CRM app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sage CRM app crashes or not working on Iphone (iOS):

Close and restart the Sage CRM app on iPhone
Update Sage CRM app to the Latest Version for iOS
Uninstall and reinstall Sage CRM iPhone app
Update your iPhone to the latest iOS version

Fix Sage CRM on iPhone unable to connect to server/internet connection issues::

To resolve Sage CRM network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sage CRM black/white screen (blank screen) on iPhone:

Follow the Sage CRM iOS app troubleshooting guide Here →

Sage CRM Android App Issues and Solutions

Fix Sage CRM not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sage CRM app issues:

Force Stop the Sage CRM App
1. On android, goto "Settings" » click Sage CRM app. » click "Force Stop".

Update Sage CRM to the latest version on PlayStore

Clear Sage CRM App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sage CRM app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sage CRM.

Fix Sage CRM unable to contact server/ Sage CRM internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sage CRM » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sage CRM » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sage CRM on android.

Solve Sage CRM black/white screens issue on Android:

Follow the Sage CRM android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sage Global Services Ltd, developers of Sage CRM.

About this app

Your updates are automatically added to Sage CRM when you’re back online. - Set up and view a list of your key customers and opportunities. - View and add meetings and tasks in the Sage CRM calendar. - Easily import contacts from your iOS device to Sage CRM. - View and log your communications with customers: emails, SMS text messages, and phone calls. - View and add notes to contacts and opportunities in Sage CRM. SageCRM is available in English, French, German, and Spanish. - View and update Sage CRM data, even when you're offline. Sage CRM for iPhone is a mobile app that allows you and your team to work with Sage CRM in the office and on the go. In order to use Sage CRM for iPhone, your Sage CRM administrator must enable mobile access for your account in Sage CRM.