Contact Chess Support
Company Name: Chess.com
About: Learn to play chess with our beginner-friendly ChessKid app! Enjoy free chess
games online and offline. Play with friends or challenge the chess bots and play
chess against a computer!
Play chess the fun way with the ultimate chess app
for kids — and for parents and coaches too! Learn both basic rules and
advanced strategies of the world's greatest brain game, all with an app that is
AD-FREE and 100% SAFE for kids.
Chess Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Chess.com
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Chess Website
Privacy Policy: https://www.chesskid.com/legal
Developer: Chess.com
Privacy & Terms:
http://www.facebook.com/ChessKidcom
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3 Most reported problems 😔💔
Locked out gold membership- cannot reset
by Suchetha21
Couple of months back we bought the yearly gold membership n accidentally our kid logged out of the account. Now we are unable to recover our account n multiple attempts to recover password have proven futile. We have reached out to the contact team but no response. Clicking on reset password link in the email takes us to login landing page n not password reset.. seems broken n ridiculous. Trying to buy membership for new account but cannot as Apple ID is linked to old account which already has membership. It’s been quite frustrating with no clear way to get a response from support team… hope they fix it n in an otherwise great app!
Always a bad experience
by Lledet
I don’t understand how this app has such good ratings, I’ve never had a good experience with it. Last time I tried a year ago or so I couldn’t castle queen side, trying would crash the app. Fine, I won’t make that move I was just playing with my daughter so no big deal. Then buttons stopped working and I gave up.
Just now I reinstalled it. The interface looks better. I immediately got a notification when my daughter invited me to a game. Things were looking better... until I couldn’t accept the game. Or decline it. None of the buttons to interact with the game worked and we couldn’t play. This app has great ideas and potential but cannot seem to get the most basic functionality working.
Glitches out
by U Send I Review
It’s a good game overall. It teaches you tactics and let’s you play against people online. The thing is, it glitches out a bunch in matches. I was in a tournament while in fourth place, fighting for third, and I was even winning by far. He might as well have resigned, and after all he had left was a rook and two pawns, the game glitched. It suddenly switched the timer so it was counting on my side, but it wasn’t my turn. I then tried moving a piece, and I couldn’t move it. Then when I tried to go back in the match to see what happened, it completely exited me out of the game, and I didn’t get a ranking at all in the tournament. It’s a great game, but developers, please fix this glitch.
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