BIXI Reviews

by Hkraytem

This service is robbery. You can rent a bike for a day, but apparently you have every 30 minutes to return it to a station lock it and take a new one all over again.
Failure to do so are additional charges every 30 minutes.
Amazing service montreal, bravo for inventing a service to robb people.
The perfect tourist trap

by Simpler Is Better

this app's app is worse than useless. It only works for three days and then it stops working unless you purchase a membership. I called customer service while I was standing in the street at the bike rack trying to rent a bike. When I finally got a service rep on the phone she attempted to "upgrade" me to a membership too. All I wanted to do was rent one bike; my credit card info was already entered in BIXI . I deleted BIXI and just swiped my card in the card reader station at the other end of the bike rack; that worked. Do not waste your time on this useless app. Just rent a bike the old fashioned way.

by Fynnol

Even after purchasing unlimited rides. My partner and I rode together and she got tired, so we both got charged an extra $1.85 for being 2 minutes late. I won’t be using this service again after this trip.

by ASKrause

Just doesn’t work, won’t let me check out, gives random error messages

by Ichheissekase

Tried to get a bike for a one way trip. My card was declined so I took an Uber instead. Woke up to an $80 charge for a bike the next day when I didn’t even get a bike.

by Smatthews_8

The ride was fine, my bike made noises but whatever. I park it AND make sure the light turned green but it didn’t register on my app. I assumed it was fine though and as a first time user I didn’t know any better. They charged me $20 so I called and asked for a refund. They refused so I closed my account. Montreal has amazing metro and lime scooters, so just use those.

by Utahpowderhound

Customer service is poor on the phone. Often this app docks are either completely full or totally empty. Don’t waste your money

by Eejd

They app is amazing. But if you don’t have data constantly you can’t use it with day/3day/weekly passes. A solution would be random rotating codes, synced so that BIXI could produce a code correctly even when offline.

by Augapfel

Congratulations to the this app team on finally releasing an official app for the iPhone. Third party apps have only been available for at least two years so I'm happy to see you staying current.

My favorite part of BIXI was when I opened it for the first time and it asked for access to my location which I granted. Guess what it asked next? Which city's bike service I want to use, even though I was standing three feet away from a bike station in Montreal. The start page has seven icons, only three are actually useful and of course they can't be rearranged or removed. Things don't get better at this point. Both the Telus and SkyMotion items open Safari, i.e. take me out of the this app app. Would it have been so hard to build a browser into BIXI like thousands of other apps seem to do? The Settings item only has one setting, which city's service I want to use. The About should really have been buried under Settings. this app Perks actually sounds cool until you open it up and see that there are only six participating businesses in Montreal. Honestly six isn't even worth bothering with, what was the sales team doing all winter?

The two important items List and Map are simply different ways of viewing the same information. One item would have been fine especially since there's already a toggle once you are viewing the stations. Much like the 3rd party apps there is a list of stations which can also be viewed on a map, all sorted by proximity to you. All the other apps manage to display both available bikes and available docks at one time with requiring me to toggle between them, why can't you do that? What's up with the Timer function in the station list, shouldn't that be a separate icon on the home screen? Max time is 60 minutes and can only be set in 15 min increments, seems far too limited.

Now on the this app website there is a map with six different colors of pins representing things. On the website, red pins represent "In Service" from BIXI , red pins with an X represent "unavailable stations". From BIXI , green pins represent functional stations with bikes or docks available depending on what you are viewing, meanwhile on the website, green pins represent Communauto stations. "To Come", "Sponsored", "Special Event", "Blocked" and "Communauto" indications simply don't exist in BIXI .

Let's pause for a moment and exit BIXI and head over to the Settins app. Scroll through the list of apps and you'll see this app there. Opening that up allows you to select a city. I can select New York or Chattanooga even though neither of those cities are available from within BIXI , and neither of them is the city I'd like. I was originally looking for a way to change the language of BIXI to French, but apparently that's not possible.

Since the main purpose of BIXI is to find this app bikes, shouldn't BIXI launch into the Station list? Or perhaps launch to where I was when I last exited BIXI ? How about giving me a basic intro on this app, especially important for the tourists so they don't have to try to decipher the instructions on the station computers. How about letting me pay for this app service within BIXI and just display my 4-digit code on my phone? As a this app subscriber, why can't I log into my this app account and see the same information that I see when I use the website? There's also no link to the this app website, there's no News section displaying recent blog entries. There's nothing linking to the this app Facebook or Twitter accounts, there's nothing providing info about becoming a member or trying to sell a membership to me. There's nothing for the this app store either.

Overall what would have been considered a poor app three years ago now looks downright disgraceful for an "official" app. I really hope something more substantial and better conceived is coming in the near future.

by Elgigantesse

Hyper facile de louer un vélo et de trouver les bornes disponibles

by Shinkobe

J adore la simplicité de ne pas avoir ma propre bicyclette.

by Blorrainesmith

I’m a very happy new customer. Having used Citibike in the early days when it first launched in NYC, and now moving to Montreal and stepping back into bike sharing years later - wow! So much easier and just all round awesome.

by Chalm076

BIXI is easy you use and provides what you need to get or return a bike. I like the fact that it has a timer so you know how long you have had the bike. Also it is nice to be able to see the bike routes on the map.

by Richard From NYC

The bike borrow works well. I only had two issues with it. For some reason you can’t go beyond an half an hr at a time or it changes you 3 dollars every 15 min. So, you have to use it in half hr increments, which makes trips broken up as your looking for bike stations before you reach your destination. On the other hand, they are all around the city.

Number two, there are no bike stations at St. Joesph’s. So we almost made the mistake of taking our loaners all the way to St. Joseph’s Oratory. That would have been a big mistake. We forgives the reason for no bikes is because they would have to continuously bring bikes to the top of the Moutain, as St. Joseph’s is up a rathe large hill. Chow for now

by Jhernandezklein

This is a must for Montreal!

by Nanamilfort

Perfect tool for the summer in Mtl🤩

by Tiffany Flowers

Better option than metro if you’re looking to get more cardio into your lifestyle 😁

by GetbetterDad

Thanks to this app bikes and app, I’ve spent 5 days visiting an ill loved one at the Neurological Institute & Hospital while getting into shape, easing my worried mind and enjoying the beautiful weather.

by Slobs3

Visited last week. this app App worked great. What a great way to explore the city.