Contact Heads Up Support
Company Name: Warner Bros.
About: It's the game The New York Times called a "Sensation!" and Cosmopolitan raved
“Your existence is dull and meaningless without this life-changing
app!”
Get ready for endless fun with Heads Up!, the exhilarating
charades-style party game that's taking the world by storm. Guess the words on
the screen as your friends and family shout out clues.
Heads Up Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Warner Bros.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Heads Up! Website
Privacy Policy: http://www.warnerbros.com/privacy/policy.html
Developer: Warner Bros. International Enterprises
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4 Most reported problems 😔💔
Hi was just playing your heads up holiday version. And a card popped up as “Christams” I was like what the heck is “christams” I think this is a typo. I will accept a payment of a few free decks of this game. Ellen won’t miss the money I promise. Let me know if you fix it. Thanks.
Customer Service, or lack there of and deck problems
by I Love Joeys!
I used to love this game. It was a weekly game night activity with my family. However, one day, the app would not even open before it crashed. So, as many people do when troubleshooting, I deleted and again downloaded the app. When downloading, it gave me the ‘family download’ message, and being the only option, I of course used it. When I opened the new app, I could not restore purchases because I “do not own the app.” I have tried everything I could, and having done so, I did what the app said and contacted them about the error. I have emailed probably around six times with no response in about a month. I have purchased 9 decks, some on one account and some from the phone I am trying to get them back on. I understand that they don’t family share, which is kind of dumb but not the issue. The issue is I spent money on decks to get on my phone. I cannot get them back and the “customer service” won’t even respond. I just want my decks back. I spent money on them and I am VERY disappointed in the app service department because they are NOT doing their job. IF YOU HAVE FAMILY SHARING DO NOT BUY DECKS OR YOU WILL LOSE YOUR MONEY
Misleading and Unusable Without Additional Purchases
by Bambifjdg
I bought this app because I enjoyed the game a few years ago when it was free, and I expected the same experience. However, after downloading it, I was met with a launch page that essentially forces you to pay $20 for a card pack bundle. There are no other buttons or options to bypass this page, making the app completely unusable unless you pay more.
I’m very disappointed that I paid for an app only to find it locked behind an additional paywall. This feels deceptive, especially since there was no clear warning about this before purchase. After reading other reviews, it’s clear I’m not alone in feeling scammed.
I strongly recommend avoiding this app unless the developers address these practices and provide transparency about what users are actually paying for.
No features/customization. Constant annoying pop-ups!
by John Ruml
The expectation when you buy a paid app is that you're *not* going to be inundated with a million little pop ups expecting you accidentally click/spend more money. the core gameplay is fun and I don't mind that they add different pop culture references behind paid additional "decks", but the 60 second rounds are far too short and there's no way to lengthen them. Worse yet, between every 60 second round is an ad that takes up most of the screen estate trying to sucker you into buying paid features. Very sorry state for the game to be in when you spend more time trying to click through the menus than actually playing the game. Don't recommend it all.
Have a Problem with Heads Up!? Report Issue
Why should I report an Issue with Heads Up!?
- Pulling issues faced by users like you is a good way to draw attention of Heads Up! to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Heads Up! customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Heads Up!.
