Contact MARVEL Puzzle Quest Support

Is it fun? Sure. It combines the relative mindlessness of matching with some cool hero powers that require team skill alignment and strategy. But here the deal - to add characters to your roster, even once you’ve “won” or “earned” them, it requires in game currency. And the cost goes up and up. If you have two heroes, it might cost 10 “coins” to add another hero but if you have ten or twenty (even if they are all one star, not five star rated heroes) and want to add another hero, now you are looking at 750 coins. Can you earn in game currency by playing? Yes. But be prepared to take weeks of very consistent tournament play … and even then, it can take longer to earn enough to open another roster spot. They throw a few coins at you here and there for additional rewards, but with the roster unlock so expensive, you can’t make much progress. Want to pay to get coins? Be prepared to shell out AT LEAST $20 EVERY TIME to get enough to add ONE HERO. Oh. And you’re on the clock - heroes you don’t add/unlock will expire after a given time. So if you’re a consistent player and have a decent roster, and you spend a lot of time in this game, and you manage to get a great hero that you’re excited about but can’t earn enough coins fast enough…tough crap. I don’t mind paying here and there for a game I enjoy. I know it costs money to develop and support these games. But this is ridiculous. And greedy.

I know developers need to get paid, but in the long run it is not worth it to pay in this game, with one exception. This game is constantly be updated with new content, which sounds good but is not due to the way you level up heroes. As the hero roster increases, it becomes more difficult to level up a character as the chances to get a hero card decreases. Also, they have this horrible leveling system that forces you to sell duplicate hero cards and give you basically nothing in return. And it’s made even worse due to the limited number of heroes you can have at any time and that duplicate heroes, which you may need later, expire. Regardless of how much you pay, you need to grind, a.k.a. Play the game over and over again just for a few rewards. It's not fun to play the same thing 4 times in a row, then time it just right to play 2-3 more times. Then there's the cheating. The AI gets insane chains, especially when it's losing or you are denying it a color it needs. And what’s even worse and where paying is worth it, if you pay a monthly fee, the AI cheats less. So you need to pay for the game to not cheat! If you still plan to play, go to Reddit for tips. And if you aren’t going to pay, remember that you have a long grind ahead of you, so make decisions for the long haul and avoid instant gratification. E.g. do not open any legendary cards until you are in the 3 to 4 star transition.

Updated: the new design of the jewel grid is so terrible to look at that I don’t think I can keep playing this game. Why are y’all systematically making this product worse? I have been playing for over four years and have watched as aggressive monetization has overtaken what was once a fun and truly free-to-play game. As other recent reviews note, new characters are added at breakneck speed—when I started playing there were maybe a half dozen 5* characters and more than 50 3* characters. There are now nearly as many 5* characters as 3*, and there hasn’t been a new character added with less than 4* in years. To make matters worse, many recent additions are truly, TRULY broken (Karnak, Polaris, Kitty, and Beta Ray Bill being the standouts here) such that they dominate virtually all versus events. It seems like it can’t be possible that the developer HASN’T noticed this. In addition, the past few updates have mostly been steps backward from a UI perspective, particularly the changes to the recruit screen in the most recent patch. I also agree with the reviews that have mentioned the frustrating lopsided AI cascade algorithm, which has never improved over all the years I’ve been playing.