Contact MARVEL Puzzle Quest Support

by GGG72

I like the game it’s a fun game to play. However I’ve had frequent “freezing” issues when I’ve earned certain playing incentives. The game will freeze when I go to claim said prizes. Unfortunately every time this has happened It will not save the prizes or any indication I won them, it’s been multiple 5* characters, the points to get to 5* characters even some duplicate 4* star characters. When I brought this to the attention of “help” they completely blew me off. I let them know when the freezing occurs nothing is SAVED. To which they replied that the game didn’t show any of that, to which I retorted of course it doesn’t it freezes completely no data is transferred. Their reply was what I took as a rude dismissal saying they either didn’t care what happened or didn’t believe me. I’ve put a lot of time and some money into playing this game and other Marvel related games. These freezes have been reported before by other players so I’m not sure why they are met with doubt. I will say I won’t be downloading any future games or spending any money moving forward. I won’t give money to a provider that doesn’t believe or care about their players.

by Pdonettes

Originally, the game was a beta. There were problems, but hey, it was a beta! There were mistakes, there were flaws, and they made changes to powers, and I wasn't always happy, but I understood it. Then the beta ended, and they changed core game concepts and abilities. Here is the thing, I am not griping because I want the game to be totally free, etc... I am griping because I understand that people need to pay for things, and I did! What makes me mad is that after paying for things, they changed characters powers. So once it was out of beta, and I thought things were set, the characters I paid to improve got changed. So basically, what I paid for is gone. This hasn't stopped. They keep changing things. The new characters are mainly stupid too. Where are the ones I want to see? Where are the other x-men? Instead we get squirrel girl? Come on! There are no other game modes. Everything is just the same thing, over and over. All good abilities have been nerfed, and only a few characters are even worth playing. So everyone is pretty much playing the same couple characters. This game is a train wreck. I wont spend money on it anymore because I don't trust them not to change the characters after I pay for them, and the drop rates for covers are terrible. Play anything, but don't waste time or money on this.

by MannyandJennifer

Is it fun? Sure. It combines the relative mindlessness of matching with some cool hero powers that require team skill alignment and strategy. But here the deal - to add characters to your roster, even once you’ve “won” or “earned” them, it requires in game currency. And the cost goes up and up. If you have two heroes, it might cost 10 “coins” to add another hero but if you have ten or twenty (even if they are all one star, not five star rated heroes) and want to add another hero, now you are looking at 750 coins. Can you earn in game currency by playing? Yes. But be prepared to take weeks of very consistent tournament play … and even then, it can take longer to earn enough to open another roster spot. They throw a few coins at you here and there for additional rewards, but with the roster unlock so expensive, you can’t make much progress. Want to pay to get coins? Be prepared to shell out AT LEAST $20 EVERY TIME to get enough to add ONE HERO. Oh. And you’re on the clock - heroes you don’t add/unlock will expire after a given time. So if you’re a consistent player and have a decent roster, and you spend a lot of time in this game, and you manage to get a great hero that you’re excited about but can’t earn enough coins fast enough…tough crap. I don’t mind paying here and there for a game I enjoy. I know it costs money to develop and support these games. But this is ridiculous. And greedy.