McMaster Carr Reviews

My problem with McMasterCarr is it’s not as user friendly as the website. You clearly had great staff setup the normal website but McMasterCarr was something else. I just don’t care for the super refined selection that they make you do in order to look at what you want. This leaves no room for other options beside exactly and I mean exactly what your looking for. Why force into extreme refinement before letting the customer look first? It just maybe me tho.

There are only a handful of apps out there that do not allow the user to increase the font or text size. McMaster Carr is one of the few dinosaurs. That is correct, it will not increase the font size even in iOS 15. I have joined the team to review new versions, and frequently asked about the ability to increase the font size, and was told it was not in the plan. It’s an absolutely amazing company with an absolutely amazingly bad app; it just doesn’t make sense.

The only thing keeping me from giving McMasterCarr a 5 star rating is its inability to print. It’s a real pain to finally find what I’m looking for only to have to write down the part number, switch to the McMaster web site and enter the part number just to be able to print the item page. With the ability to print this would be the perfect app for in-shop use.

I find McMasterCarr a little clearer to use than their website, but they treat images as non-zoomable static size. I find myself constantly going back to their web site (another: why does it offer to copy the web link but not also offer to just GO to the web link. Makes what could be a single operation into copy, switch apps to safari, create a new tab, paste. Just have a 4th button to go there!) so that I can see the exact same information, except that when I pinch and zoom on the image, it does.

If they wrote this in Xcode like they should have, these changes would be trivial to make. Hope to see them soon.

When I first downloaded McMasterCarr it worked pretty good. It kept asking me for a delivery address even though I had selected will-call/pick-up. I just put the McMaster Carr warehouse address to get around that issue. Now, McMasterCarr will not even open. I keep getting a “No internet connection” window popping up when I use McMasterCarr . So, basically it no longer working, which is a shame because my company has an account with them and it makes ordering parts and supplies easier. Please fix!

McMasterCarr is good. I can find what I need. Filtering is easy and effective. McMaster has the best web based catalog that I’ve used which I do a lot for work. McMasterCarr I use for personal stuff. I took a star off because the checkout screen has some bugs. Even if my ship to address is showing it asks me to enter it. I can’t. I have to go back to the home screen then back to the order page to get it to show correctly and work. Same for the credit card entry. I’m using an iPad Pro with newest iOS.

Great, easy to use app and McMaster-Carr has Greta service. For me living in Pa and their warehouse being in Ohio, I get my orders the next day. My new go to for hardware.

It works flawlessly, the only thing I’d like is for it to have a general search. When you’re looking for a product you have to refine your search to see a specific product. Sometimes I just want to see what they have without a specific model or item in mind.

I’ve used most of the retail apps for parts/tools/components. This is by far the most user friendly, high-clarity, and complete source for everything I need being a mechanical engineer in the advanced weaponry industry.

You call them, you get a human. You search their store, tell it what you know, it tells you what they have. McMasterCarr is even more effortless. Finally, a company that acts like it wants your business.

This is 100% the best app I have on my phone and tablet. Including games and everything else. Easy to use and integrates easily with my existing McMaster accounts. The user interface sets a high bar for every shopping app. I’ve yet to see it’s equal. Combine this with McMasters stellar customer support and we have a winner!

The McMaster App is efficient, clean, user-friendly and appropriately simple. The technical writing and descriptions are succinct and accurate. The sorting features are logical and fast, meaning - they narrow down the selection appropriately.

Even better though, it works! The material has been delivered on time every time without any drama or apologies or excuses.

Every engineer should have McMasterCarr for plant design/maintenance. But it’s the company behind McMasterCarr that is really special. The best customer service you will ever experience. Pick up a phone and call them. You will get a live person who is knowledgeable and willing and able to help.

McMaster-Carr is always there to answer your questions, even though it’s not often that you will have a question because their app and website are so neat, well organized and full of and relevant information that you may seek. As someone who is often looking for new ways to do things and finding new materials to work with, McMaster’s descriptions make that a breeze. Any item you view will almost always be described as though you are learning about it for the first time making it very simple to find what you’re looking for, when you don’t know what you’re looking for is called or looks like! Shipping is also very reasonable and once you have a feel for their rates you will not second guess how much they are going to charge.

Thank you McMaster for great service over the years!

McMasterCarr is nearly as good as their website. The only flaw I see is that McMasterCarr doesn’t show the orders I have saved for later on the website (“saved orders”). Everything else is fantastic. I use it all the time.

By the way, there is now a section for Order History. Awesome!

Thanks for everything, McMaster!

I've been purchasing items from McMaster-Carr for decades. The shopping experience has always been first class, even before McMasterCarr . With McMasterCarr , I'm able to quickly narrow down the specific item I need and get it ordered. I'm relatively close to their warehouse so shipping is always just one day. Awesome.

I’m a small 2-man manufacturer, and McMaster-Carr’s website is a joy to use. I browse McMasterCarr sometimes just for fun if I’m bored. This is a great company that focuses on supplying higher quality components. (They find USA-sources for parts I didn’t even think America made anymore. This ain’t Harbor Freight guys/gals!) I’m in a metro area, but my elderly father’s business is in the country so industrial suppliers are distant. McMaster-Carr has helped keep his business alive.

I'm so glad I found McMasterCarr and thank you for making it. Now I can add items to my cart when I think of them instead of having to remember to do it the next time I'm at a computer. My only request is to add an option similar to your websites "is this page helpful?" link. I have a question about a product and I would like to be able to ask it without venturing too far from the product page. Perhaps you could include it on the floating link bar at the bottom?

I have been a faithful and very satisfied customer for over 20 years, so I always trying to spread the good news to friends, family, and business partners about what a great source McMaster Carr is for all types of items. In the “Catalog only days” I used to “guard and protect” my copy but with McMasterCarr which allows you to find or learn anything at anytime, I don’t need to protect and defend my copy or carry it with me. Plus everything is always in stock. Amazing if you ask me.

Like the McMaster-Carr website, this is the very tops in shopping. Super indexing combined with super selection makes this a winner.

(I would estimate that I give 5 stars in less than 2% of my reviews - and I don’t bother reviewing things I don’t like.)