Contact Frost Bank Support
Company Name: Frost Bank
About: Everything we do is aimed at giving our customers a better banking experience
every time they interact with us. And our app is no exception.
Frost Bank Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Frost Bank
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Frost Bank Website
Privacy Policy: https://www.frostbank.com/agreements-disclosures/internet-privacy-disclosure.html
Developer: Frost
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3 Most reported problems 😔💔
Losing protection against sim swapping
by Agonostical
I’m concern about the upcoming changes where Frost Bank will remove security questions from logging into your account.
Though I like OTP, it does not protect users from sim swapping scams. Sim swapping scams are where the victim looses access to their phone number because the hacker has successfully convinced the cellphone company that they are *you*. The scammer will direct your cellular service to their cellular device and the scammer will receive OTPs to their cellular device without you ever knowing.
Personal security questions are a barrier that protects users from data breaches that leaks users SSN or the last 4 digits of the users credit card number. Though Frost bank isn’t responsible for sim swapping, or identity theft, depersonalizing the security of a users financial account is irresponsible.
Why is it always under maintenance?
by Jennie_2345
I like the frost app, I obviously bank with them so I use the app for convenience. Everything in the frost app is easy, I can find everything very quickly. My minus is I use a bank app for practicality, and I expect it to be at my disposal whenever I need it, because you never know what you’ll need it for and ive had times during nights or times when I needed to get into my account but can’t because the app is either down, getting weekly renovated or having constant maintenance. I don’t understand what is being fixed either because I don’t see differences, but also for a banking app I don’t see the need for fixing things either. Personally with how often the app is down or getting “fixed” is SUPER inconvenient.
Needs improvement
by Froglover125
Update 11/19. Developer contacted me apologizing and claiming they have done updates . Of course they didn’t address the ones on this review. Was not expecting to have them done so soon, but should’ve acknowledged them. The response seems like a “canned message”.
Downgraded to 1 star.
The looks are OK, but the functionality leaves a lot to be desired. On the Chase app I am able to use face ID as a single login to both personal and business accounts, here I cannot. Not understanding why. Also, why can’t I use face ID for a single account even when selecting the account I want to access? Obviously it has been proven that FaceID is very safe. Not sure why spend money to “modernize “ a look vs provide better features. Thanks
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- Pulling issues faced by users like you is a good way to draw attention of Frost Bank to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Frost Bank customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Frost Bank.
