Contact Opensignal Internet Speed Test Support

First the positive: It works well providing you with a true internet speed test. Now the bad: The maps and “signal finder” are worthless. They don’t show many cell phone towers at all. I have a huge, multi-cell tower operated by my carrier a half mile from my house that’s been there for 15 years that they don’t recognize at all. When asked about that, their reply is “it’s not in our database.” As a result of that, rather than their signal pointer pointing towards that tower, it points to where there is no tower... False positives and inaccurate locations are even worse than the towers they fail to recognize. I live near Lake Michigan and their map shows a dozen towers in the middle of the lake. You may ask why it even shows a dozen towers in a relatively small area, I’ll tell you- Say a single tower has 9 cell antennas on it, this app shows it as 9 separate towers, and because the geolocation is so awful, it shows them all spread out over a mile apart. The end result is a single tower in a single location is reported as 9 different towers spread over a couple square miles, and their “signal finder” points at all those non-existent towers. Worthless.

I downloaded this app primarily because I wanted to be able to identify the location of cell towers and the carriers that they belong to. I recently changed cell carriers after 20+ years with the same one and trying to learn where my new carrier has true coverage and where they don’t. The “Find Signal” feature shows all towers as being my carrier’s towers even when I KNOW that I am roaming on another carrier. Also the arrow that you’re supposed to follow to locate the tower is not based on actual tower locations, it’s based on crowd-sourcing information which is no more accurate than my own anecdotal knowledge of the area. The speed test and data usage features are helpful but they aren’t what I downloaded the app for.

Much of this app is tough to figure out. The first screen says, “Follow the arrow” but there is no arrow. Pressing the icon for the cell provider takes me to a map of my current location. I can type an address and it takes me there, but it took me a while to zoom out far enough to see a tower location. These are just labeled, with no indication of signal coverage. (Update: after an hour, an arrow appeared! 5 minutes later it pointed in the opposite direction in each case it did not appear to point towards a tower) WiFi didn’t make sense either until I zoomed much further out. The coverage map is crowd sourced, so understandably sparse. I’d add to it if I could. I thought the app might be auto logging my data, since I allowed that, but I haven’t seen any updates to the map around me. Unfortunately, the different signal strengths are in colors that are difficult to distinguish for someone who is red/green colorblind (as I am). Speed test and data usage work as expected, though these were not features I’m looking for.