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by Allisonlwerner

When I got this app, I loved it. When I began traveling more (and encountering more public WiFi networks), though, it became a huge problem. It made it impossible to connect to the internet in places that had a public WiFi network where I didn’t have any cellular service. I thought that simply uninstalling the app would do the trick. Nope. Whenever I try to connect to public networks now I get an error message that says the network was flagged by this app (which I have definitely uninstalled). I’ve looked into the VPN settings on my phone, and there appear to be no VPN configurations, so I have no idea what’s going on. I spent three hours trying to remedy this on my own by using their website today—to no avail. In an act of desperation, I called the only phone number I could find associated with CloudFlare (I think it’s a sales number). I explained the situation I’ve found myself in, and the person I spoke with told me to go to the support page on their website, which I already did. To say that this wasn’t helpful is an understatement. At this moment in time, I’m very sad to say that this problem still hasn’t been remedied. I’ve never regretted downloading an app, but I think this one has changed that for me.

by CG$$&

Either the last update or the app got corrupt real bad and it messed up my ability to be able to connect to Wifi. The wifi app would come on in task bar with plenty of bars but I kept getting errors that I was not connected to internet! It took me hours to figure this out. I thought it was the phone or perhaps a virus and went thru the whole process of doing a full reset on my iPhone and removing everything of my phone and doing a full restore starting it like a new phone! Phone still didn’t work! I researched the web and found nothing to lead me to this app or possible problem with the app. Then I went item by item, app by app and hit on this app as the possible problem. I tried turning it off and It showed to be off on one screen but wasn’t actually turning off. I finally decide this could be the problem so I deleted it and my friends to my surprise and pleasure this was it. After deleting it I immediately tried my Wifi connection and voila, problem solved!! Hours to do this Ugh!!😅😆😡🥵

by Ducypoo

I’ve used this app consistently for a while and have loved it up till now. My issue is not with the service provided, that is done well. My problem arises when the app updated automatically and the terms of service updated. I have no issue with either of those things. The application did not give me a notification that I needed to accept the terms of service, but until I did my device could not access the internet with or without wifi, nor could I even access the VPN controls in my Settings as it was constantly in a state of flux - turning on and turning off 5 times per second - and “clicking” on it did nothing. This app, by merely updating the terms of service, completely disabled my device’s ability to access any networks, load any data, or otherwise function as a phone/smart phone. It is imperative that this gets fixed before I raise my rating but I will happily give it 5 stars once it is.