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About: For many years, language learners have trusted our PONS dictionaries. With the
PONS app on your smartphone or tablet, you can find the right translation
quickly and at any time.


 
  2020-07-14

Dictionary Library Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of PONS GmbH



Verified email ✔✔

E-Mail: software-support@pons.de

Website: 🌍 Visit PONS Dictionary Library Website

Privacy Policy: https://en.pons.com/p/privacy-policy

Developer: PONS








2 Most reported problems 😔💔

3.0 out of 5

Extensive but crude

2022-04-30

by Dfilimon

The dictionaries are great, but the app is terrible.

1. It looks bad.
2. Flashcards are pretty limited (only 20 words at a time).
3. No inflection for german. For example 'brachtest', 2nd person singular for 'bringen' pretäritum is impossible to find.
4. No conjugations for german verbs.
5. The $60 you pay for a dictionary here does not mean you can use the desktop version too, and of course it doesn't sync flash cards or anything.

In summary, this is an app from the 90s.

Terrible app

2022-05-07

by Lb7500

I would never buy again and beware that if you buy a dictionary inside the app yoy cannot download the standalone app with the same dictionary

Terrible customer service, only apologies and nosolutions


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