Contact JW Library Sign Language Support

I just reloaded iOS onto my iPad and needed to download all of the videos again. The app randomly crashes and frequently becomes unusable during this process. After restarting the app, the app will not open, it does not even get to the flash screen before crashing many times. My guess is that I am going to need to delete the entire app again in order for me to get the app functional (this has happened previously when I first set up the app.) If switching to another app and then trying to open JW Library again, I consistently see only a black screen and must force quit for it to work properly again. This is the only app out of 65 that I use that I see this problem with. App still has UI bug that has been present for many months. The pop-up menu at the bottom should disappear after a few seconds or when the video is one-finger tapped, but actually leaves a very visible and distracting grey box. The custom playlists do not allow for selecting anything other than a full chapter and won’t allow trimming. Also, playlists still do not support importing media. These features were present on third-party apps like Cienega almost 8 years ago. The songs take an inordinate amount of time to load. The load time is so exaggerated that students often press two or three times because they think the app is not responding. The extra touch inputs then interfere with the correct playback of the songs. Thank you for endeavoring to fix these issues.

Update August 19, 2019: I really have mixed feelings about this app. I know the app developers really did place 100% of effort into its design but my sole attempt to use it with a deaf person bombed big time. This app is for the lazy and spoiled wealthy deaf community. I intend to donate $50 for it before the end of this year. (---) I first downloaded this app about two years ago almost right after it came out. I was able to use it with a genuinely deaf guy who thought I was looking for a date and boyfriend. I then deleted this app and decided the only way I can use it is if I ever became half way decent at ASL and if I ever had access to high quality unlimited free wifi hotspots . At this time I have almost zero interest in learning ASL and even if I did learn it I would ignore the men and focus on the women. Can I make myself any more clear than this?

This app has made watching videos and studying in ASL incredibly easy. Biggest issue is the black screen that shows when I first open the app. I would have to force quit the app every time this happens. And it happens every day. I thought it was my iPad because it was old...I have now have the newest iPad Pro and the same issue occurs. A meeting button like the purple JW app would be an awesome feature to have. Thank you again for all the hard work! I will not stop using this app, it really is a blessing from JH.