Napster Status

7/26/22 Music search not working. Get message can't cast. Says playlist did not load but songs still play. This is getting to be a pain in the ass. Been with these guys for over 10 years and lately the service is really starting to suck.

My app is barely running and today, more than half my music is GONE!! How do I recover that and what’s up with the app just freezing every other song??

Playlist won't fully load I only got around 45% of them. I tried fixing it since last week and still nothing .

Napster please go back to the "old app" I can't get to any of my saved music, why use napster if I have to YouTube what should be on my phone.

All my favorites are gone. I have my playlists, but no favorites. Don't know what to think about this. My favorites list was a reason I have stuck with Napster for all these years. Now with my favorites gone if they do not come back maybe I will go looking for another streaming service.

Like many other commenters here, I have been a long time Napster user, starting with Rhapsody many years ago. I'm using the latest Windows and web apps. This version of the app is extremely buggy: click on a artist, results may or may not appear; app crashes; search sometimes works sometimes not, can't seem to download songs on the Windows version; etc. All in all, it's a frustrating experience. Spotify is looking better all the time. Napster was recently purchased by a Hivemind and Alogrand. Hivemind is a crypto investment firm. I read that Napster has plans for Web 3.0 - NFTs, blockchain, lots of buzzwords. I wish they would get their Web 2.0 software working properly before they unleash a half done blockchain model on the world.

When will Napster get the problem fix. There are a lot of my music will not load up.

Why am I constantly getting a message “unable to cast”? Can’t listen to music….

I'm a long time subscriber, when it was Napster, went to Rhapsody, and then back to Napster, however many years that's been. It worked great on both PC and Mac computers that I've had. I have a Macbook Pro now. I pay Napster for what they do for me. Whatever Napster did, they'd better undo it. If they don't, I WILL be using another music provider. IF IT AIN'T BROKE, DON'T FIX IT! I can't access all my playlists whenever I want. They won't all load on the page, and won't scroll, the scroll locks. My playlists won't list, or only part of them show up. The playback controls don't work, music stops. I'VE HAD IT, NO MORE, I'M MOVING ON. LIKE I SAID, IF IT AIN'T BROKE, DON'T FIX IT. IT WORKED GREAT, NOW IT DOESN'T WORK AT ALL.

OK NAPSTER!!!!! your web page player works better than your app. Why add Movies to a Music player! Is that whats messing it up! Can we go back to napster version 1.0 please... or rhapsody 1.0.... cause this new ap doesnt work. Cant clear que, wont play some playlists, will only load half of my music, restarts songs, 45 sec in-between songs anyone else w the same issues try the web page... it doesn't seem to glitch as bad.

Ive used napster for about 20 years. Even was w rhapsody... This is the glitches version yet. I can't play some play lists, i can't scroll or clear qued music. It restarts songs when not touching anything...i cant use mouse to scroll. Wth happened! After all this time the laptop version sucks. Bravo on the cell phone upgrade tho. Please fix this b4 i change players!

I was using the app from the Microsoft store for about three years, and then it repeatedly crashed on me last night, so I decided to uninstall it, attempting to reinstall. Apparently, the app is no longer available at the Microsoft store, and I went to Napster's website to download the app, which is completely different and definitely has some serious problems regarding bringing up playlists and sometimes albums. I have one playlist with over 400 songs, and it's taking many minutes to load. Simply unacceptable. I haven't done too much playback yet, but when switching from one song to another, I am noticing quite a delay in the app going to that other song to play. Using the scrollbar to move up and down a page doesn't work right either, even when the app window is maximized.

I have been a long time user, since before it was Rhapsody. I've also been in software for nearly 30 years. A lesson learned decades ago was to never release a new version or update until it had been thoroughly tested. This latest version feels like it's still in an early Beta state. For the first time since I began using this service, I'm seriously thinking of switching to another. Please fix it.

I log in, my page opens, but none of my playlists play. Nothing responds to commands. I have hundreds of songs saved on playlists for different events. How do I get it to work again. I have been a member since it was music box juke box.

App basically only crashes anymore, and it's been going on for weeks. I was blaming my device for the problem, but thankfully found these other reviews. Now I know the real problem is the service. Since I'm paying for service that is not being rendered at this point, cancellation is imminent.

Why in the hell did you change Napster??? - total crap and I will have to find another music app.

Since the new interface downloaded a couple of weeks, Napster is full of glitches - sometimes it will not even start, or it crashes for no reason. Search almost never works. What's going on? Any solutions out there?

Been using napster for years, starting way back to Rhapsody days. I have literally hundreds of playlists built carefully over the years, Thousands of songs saved. Whatever they have done to it now totally sucks. Its hard to login, keeps stopping, only loads about 10% of my playlists, very hard to navigate, way way way too slow. Like others, I cannot imagine having to ditch this and start over on Spotify, but Im getting close to that, its just sucks now! Just put it back like it was, it sucked then too, but we adapted. Please fix this thing,

I've been using Napster since the beginning. Since two months my app is not working as it should. I'm missing numbers, the app chrashes or just stops playing all of a sudden. I reported this but napster doesn't resolve the issue but does still take my money. I got fed up with this cause i've been paying for two months and it feels like wasted money. I cancelled my subscription and am very happy with spotify at the moment. They have a bigger library, the app works! Too bad i lost all my playlists tho.

Th search tool is not working. It doesn't find any artists, songs, etc.

Good Afternoon, I have been a customer for well over 15 years (back when it was rhapsody and is now Napster). As of the last update, it's been pretty much un-usable!!! I am considering cancelling and taking my business elsewhere. The app is non-responsive and has lost a huge amount of my music. the other day it booted me out of the app and would NOT let me in...and yes, my password was correct. IF YOU DO NOT FIX THIS SOON I WILL CANCEL AND GO ELSEWHERE!!!!

I have always been able to listen to Napster app in the background while I am in another app on my iPhone 12. Now when I navigate away, the playback stops. Anyway to fix that!

Having problems with Napster. The app is asking me to sign in and then just whirrs round saying 'signing in' but then kicks me out again. Also have Napster on an IPod to control my Sonos system and this version won't play my music or search for anything. This started happening yesterday, 9 July. Please fix this as we are paying for a non existent service at the moment!

My problem is the same as Betsy above: Napster stops loading at a dark blue screen with a cat in the middle. the address line goes from web.napster.com toweb.napster.com/auth/authorize. i don't know what this means or what it's trying to tell me. please advise

Napster deleted my tracks doesnt let me log in. Kicks me off ones in a while. Maybe it’s time to go

Napster stops loading at a dark blue screen with a cat in the middle. the address line goes from web.napster.com to web.napster.com/auth/authorize. i don't know what this means or what it's trying to tell me. please advise

Taking some comfort to see common comments posted to what I have been experiencing. So it's not a problem with my system but with Napster and I agree it all began after the "upgrade". I'd leave but I've been a subscriber since the Rhapsody days, have an extensive library and use the app through my Sonos system. There is an option to request a download of all my library and playlists which I may request so I can use it to rebuild a library with another vendor like Amazon Prime. Holding for now, but this must be fixed or customers will leave for better options. Amazon is working just fine guys.

Way to go Napster! Total crash! Lost songs. You’re awesome!

Please fix the app . I have like a million songs and don't want to loose them . It's been happening since yesterday . It just keeps saying refresh

I've been using this app for 8-10 years and have never had this issue! Every time I open my app it kicks me off. What is going on????