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I use to really like this app. A couple years ago I decided to cancel my subscription because I couldn’t afford it and they still charged me $99 for a years subscription! I called customer service they had no problem refunding me. Yesterday I decided to cancel my subscription once more and today they still charged me the $10. I called customer service and for starters the first guy I talked to cut me off while I was talking then put me on hold. When he got back on the phone he asked if I was still there and when I was answering him he hung up. I called again and the second guy I talked to was VERY rude. Very short rude answers and I was told I could not get a refund even though I canceled it the day before. I asked if there was someone higher I could speak with and he said no which I highly doubt. Very rude customer service. Very unfair! Do not download.

Although I’ve subscribed to this app for years, there is much that drives my bonkers about this app. The search engine is completely useless. Sometimes it requires investigating just to find certain albums from certain artists. It can not be assumed that all albums are listed under the “all albums “ tab. Also many albums by some artists are not available. Example, even though all Beatles mono mixes are available on CD doesn’t mean you’ll find them here. The most annoying part is the time it takes to load a new track when one is finished playing. You’d think with the speed offered to these music services, they’d be able to allow tracks to flow uninterrupted as is the case with any CD. Removing songs from a playlist is difficult and cumbersome. If I decide I want to remove a song from a playlist there should be an option while the track is playing to make a two click system that will remove it. There are plenty of other options listed while listening to a track, it should include an option for removing a song from a playlist. Lastly, would it kill them to include a small biography about the artist and album you are listening too? All in all an ok app that could be made great by these upgrades.

I’ve stuck with this app for years but it’s all coming to a head. First my favorite tracks kept disappearing…which never resolved. Then each time I would add on it was like it had to get rid of one at the end which just like why? Plus a lot of music I would like to have isn’t even on here. I really have enjoyed the top listened to music charts for the week, month, year and all time but it wouldn’t put the track from the album I’ve been listening to on there, it would grab it from some bunk album with a horrible version (this was mostly with older songs) so you’d be enjoying your music and get hit with some something God awful which is beyond unfortunate. This isn’t even getting to how it glitches so often after one track through Bluetooth that the music just stops and you gotta force shut down and reopen and say a prayer it got it out of its system. The last straw is what’s happening now….in my favorites and top track playlists it doesn’t just have each track one time - some are in they’re seven or 8 times in a row which is just confounding and ain’t proper in no way shape or form. Like? Y’all need to get it together because I’m tired and I’m sure I ain’t the only one.