Napster Status

Why are my songs disappearing?

When I go into the app . . select the playlist and I click the play button on the first song . . it takes a while to start. The second title shows up but will not play .. it just sits there. After a long long time .. I hit the play button . . it skips to the next track.

I only have 17 songs on my playlist that used to have hundreds os songs. Where did the missing songs go?

Most of my songs are missing in some playlists and web version won’t play my history at all!

90% of the song I have in my playlists have disappeared. These are playlists I've had for years.

Most of my songs are missing from my playlist

Will not play the Artist Tom Walker songs. His song played the other day. There is more and more problems with Napster. I pay to listen to my songs. Not send messages that Napster never works without issues. Everytime I go to use it. I have been a customer for well over 10 years. Get your shit together Napster!

Latest Playlist I had on my phone is not showing up on my laptop

When I go to download a playlist, pops up with download complete with 220(Number of songs in that playlist)errors and gives me the option to retry or dismiss. No matter how many times I try with any playlist. I tried changing the location to store the downloads on internal or SD location. All give me the same error message. Thank you for any help you are able to give.

Got a new PC and had to update to the new app. It is very slow, nearly impossible to use, and stops playing randomly. I can barely scroll through the Queue. I'd love to go back to the old app but it to had stopped allowing me to search for music. Pretty frustrating.

bottom section of playlist suddenly deleted without my doing anything, and no explanation as to why. This app has steadily gone downhill since "Napster" took over. I'm so frustrated

running napster app on my windows 10, I can't get it to play continuous music. Plays for a second or two and then it stops. Help

Can't download any songs. I click on the download icon and nothing happens..

I've been utilizing this app, technically BEFORE it was one back when RealPlayer started it. I watched it go to Rhapsody>Napster. Still keep my credit card on file. 20+ years I've utilized this service Never missed a payment. I got Apple Music for free with my phone, and I still retained this product because I had YEARS worth of Playlist that I personally curated. Over the summer the whole app changed, it became less responsive, I'll stop playing randomly. And now when I spend HOURS compiling a Playlist to listen to during my commute or at work, HALF the songs have disappeared when I finally want to enjoy. This has become a nightmare of an "experience" as a 20 + year Customer. I'm close to asking for a Pro-Rated Monthly charge to compensate for the times, I can't utilize an app I have diligently paid for for years. I'd rather you guys just shut it all down if THIS is how it's going to be. Just stop charging people for something that isn't functional.

Oct 25, 2022 I've been a loyal customer since Rhapsody changed to Napster. And now I am paying hard-earned money for poor service, Napster; let's fix it. I can't stream, search or even download a single song from your new updated app, Napster. Music is therapy for me; our world offers us nothing but bad news, and now it looks like you have to join them. I choose your app because it fits my lifestyle. I agreed to pay monthly for your service, and this is the service you give to me. Unfortunately, the people here are telling you something is not working on your side. Please let us know what's going on with YOUR app.

Search Not working. Plug in a name. The page stutters and back no results

All of my playlists have suddenly disappeared please advise

Lots of recent problems, won't log in from phone, can't access playlists, what's wrong??

App on phone does not open my playlists and keeps freezing u[.

Super slow and down loads still show as if they downloading when they are down loaded

Joined in 2012 when it was called Rhapsody. Was happy until the summer 2022 app release. Same problems: usually can't load my favorites, searches don't work well, queue does not always display, hard to navigate the site intuitively, says account in use elsewhere after changing passwords, deleting other instances of the app, etc. I did get responses from some of the support team, but the fixes did no good. I finally gave up, exported all my favorites and play lists via one of the many transfer apps out there and am now happily using another service for less money. This last app release was a disaster.

why are my songs disappearing from my account

Play list ok. Unable to play or move favorite list.

I can’t log in to Napster. I have tried everything

Annoying and embarrassing. I have a new cadillac and freaking napster randomly stops playing music for no apparent reason. Hard to be comfortable with spotty music. Help!

I cannot get it to download. Reinstalled it too

I have been a Rhapsody/Napster user since day one, practically. It's always been steadily improved over the years. This latest version is horrible. I'm getting messages that I'm using on another device (I'm not), the user interface is disappointing, it's very unstable, songs don't start at their beginning, songs often start and then restart a couple seconds later, frequent crashes, etc, etc. Please fix this version soon. Reading through other comments, I'm seeing that many customers are having similar experiences. This is very disappointing. If this isn't remedied I will finally take my business elsewhere. Thank you.

Napster Windows 10 app on my PC keeps saying that I'm playing on another device when I'm not and stops my stream. I know that I am not playing on any other device. I have already changed my password so I know that my account is not being used elsewhere. I do have Napster mobile installed on my mobile phone but it is not playing when this happens, nor or at any time recently when it happens. I wonder if the mobile app may be "signalling home" for some purpose while not playing music and if the Napster server somehow misinterprets this and mistakenly thinks that the mobile device is playing. Could this be possible?

My Napster keeps freezing and I can't see my entire Playlist

Search feature is not working on downloaded version of Napster. iPhone and iPad issues seem to be resolved finally.