Contact Atkins Support

by Cathy3cockers

well... i guess it’s better than nothing. they got the intuitive part close anyway...a) in the process of figuring it out i input the same item several times so it comes up several times when i do a search. silly me. b) it’s cumbersome to input data, the foods you scan in do not match what comes up in the list ( ex. the label on the pkg says xx calories & the app item has a different calorie count), & there’s no way to change it. c) trying to type in your food item gives you “not found” unless you happen to input what its “intuiting.” d) it’s difficult to “revise”; the only way to do that is to delete the item & start over - if you dont delete it or add it, you’re stuck on that “page.” you get to guess how to get to the “revise” page. e) there doesnt appear to be any order to the food list when it comes up thereby necessitating scrolling thru everything. f) the clincher for me was paying the price,then spending more time than i wanted figuring it out! there were NO instructions or guidelines!

i dont usually write reviews but this one bothers me enough to do it. i apologize for the length of it & hope it will be helpful.

to the developer: could you fix these problems pls? i think the concept is good & in the end would be very useful but as is, is frustrating. many thanks.

by Jake_-_-_-a_-__nator

I lost over 100 pounds over the last two years and Atkins was a big part of it. Using the Atkins carb counter app was incredibly helpful. It was one of the main reasons I was able to stay on the diet and do so well. I literally added hundreds of foods and products to the the app to facilitate my using it. The new revision to the app has made it completely useless. All of my two years of history of added products and food are gone. The scan function simply does not work properly. It pulls up a list of items for a given barcode, none of which match the actual product with the barcode. Finally, when you choose a food two included in your meal that day, it pulls up so many different entries for that food and does not list a quantity or a description next to them. You literally have to scroll through numerous entries to attempt to find what you were looking for an inner the right food with the right quantity. Atkins, you have done your company and your customers a great disservice by revising this app in the way you did. Fix it or give us back the old app please!

by Motmot99

Looks like they took a perfectly good app and even though it looks pretty slick, it is basically useless now. First of all, when you search for an item, there are sometimes hundreds of items that show up on the list but there are no units of measure listed so you have to click on a lot of entries to find what you want. Even if you search using a brand name it often doesn’t show up. Then there are no increments in which to adjust your food amount. If you only use 1/4 of an avocado you can’t do it anymore. Previously if you scanned in a barcode for an unlisted food there was an option to add that to your list. That is now gone. I really was looking forward to using this app but so far have not been able to even log a full day’s use since it is so very time consuming to search for everything I use to make a meal and not be able to find half of it. This is so disappointing. I hope at least some of the problems with this new app can be corrected.