Contacts+ | Address Book Reviews

by Satish Pulikonda

First of all, i love this software and its features but i hate the way they evolved the software and their business model over time. They used to support one time pay with no ads and no limits on number of contacts to sync to one sync source. I am a great fan of buying software which support single time payment and I did so. This software worked until they made some stupid decision (not to support one time way users and break the promise made to their customers in terms of the features their software would provide to one time pay customers). Due to this crappy change, none of the features listed above work anymore and they force customers who complain to go for subscription based model. Are you guys insane? May be make the newer versions work the way you want and let the older versions continue to work they used to. I do not want to teach these guys how to model their upgrades and how to provide good customer obsession. They don’t care if the changes breaks customers and all they want is to monetize the product they built. Every company is looking at monetization in the end and I don’t disagree, but you can’t ditch your customers. So i am sharing my story so others can learn about this company before spending their precious money on their products.

by Bdavis22

Time to fix ContactsAddressBook. There are basic things I could do in Full Contact that I cannot do anymore. For example, mass edit tags and order my contacts by click and drag. I’m so disappointed in the changes made, that my request is to go back and match ContactsAddressBook feature for feature with old app prior to anything else. As you fix it, please consider that the old navigation was replaced with a weaker navigation. I don’t mind change, but it needs to improve instead of getting worse. So, now that you have consolidated your brand, please fix the UX. We are paying business customers and don’t want to upgrade when we see features being removed left and right.

by Wcspence

Unless you wish for your contacts to become disorganized, deleted, or otherwise corrupted, please do not use ContactsAddressBook. As mentioned by others, there is zero support for the product that is of any use. The instructions provided are inaccurate and do not give the promised results. The experience has caused such a tremendous amount of damage to my small business that I have asked the company to help me revert my records to their original state. I also requested a full-refund, but as of yet they have refused it. I will consider other legal remedies against the company. I will also contact Apple to express my concern.

by Keyinwithian

Unfortunately, my favorite app has been completely destroyed and I will have no choice but to cancel my paid subscription with ContactsPlus.

My contacts are a MESS - suddenly, out of nowhere.
Many of my contacts have been changed and now include inaccurate information from their crappy AI. ContactsAddressBook used to be AWESOME and I was happy to pay $100 per year for the convenience of syncing my contacts across multiple platforms, maintaining a separate address book for my team and for personal use, and the (what used to be) super smart AI which provided suggestions for contact details as scraped from across the internet.

Today, my contacts are a complete mess. Contact information data is mixed up and inaccurately merged with other contacts, I have contacts missing, important contact call notes are gone too. Just unacceptable.

Not to mention the damage done to ALL of my address books.
Google Contacts and iCloud Contacts are synced with my ContactsPlus address book. It would be one thing if only my ContactsPlus contacts were messed up, but ContactsAddressBook made SURE to sync the inaccuracies across ALL my address books and contacts lists.

This is SUCH A SHAME. WHY DID YOU KILL SUCH A BEAUTIFUL THING? Why?!

To you, ContactsPlus, I bid farewell. I’m taking my money elsewhere and will no longer recommend ContactsPlus to anyone ever again. Shame on you guys.

by Thecrookdaddy

I added three business cards to the system just yesterday. I didn’t really check to make sure that they fully cleared but I got confirmations on All three after putting them in the system so I assumed they were good. The number of cards I had left available in the free plan decreased And that was enough confirmation for me that everything went smoothly. Cards in the trash. Come to the contacts up in all contacts today my number is still the same as if the three contacts were fully loaded, however zero contacts were in for yesterday. I don’t care if it’s a glitch It might never happen again. But it’s enough to make me never want to use your product again.

by JerryP315

Like the other guy said, I had hundreds of contacts erroneously deleted. I’ve been a paying customer for years, but when I contact support, they just ask for example after example and don’t do anything. I even contacted the head of technology and he said they are a small team and too backed up. Unless you don’t care about losing contacts, stay away. The main reason I was using this was to sync my different accounts. Instead, I got an app for $5 that syncs my google with iCloud/iPhone AND the groups actually work!

by Metchem1

I’ve been using this program since it was introduced and have had odd random and spurious losses of contacts since I started to sync it with my google contacts. Sometimes 10 and sometimes 50. It deletes them on my phone and in google contacts which leaves me in a very bad way.

I have been reaching out to the developer recently to figure out how or why this has been happening but generally they have not responded at all. Finally they responded recently, after an extended period of time, and they said their policy is not to talk with customers. After years of trying to wait for their updates to fix the problem I give up. To date they have not refunded my money, after I requested it, which makes me even more disappointed.

So sad!

by ARTF

I have been writing since for more than a month to support and they acknowledge that “engineers” are working on it and never get back to me, asking me for “patience”. At first (since December) just the pictures I used did not synch and for past month (since March 18) the contacts themselves are not synching with ICloud at all. They had me go thru “troubleshooting” exercise at least twice and then admitted it was “unique” and referred to their engineers but without response for a month despite my attempts to followup reguarly.

The $99. I paid several months ago for an annual subscription is wasted and no offer made. If you can’t rely on your Contacts not disappearing the Contacts+, it is useless. It’s been several months since ContactsAddressBook has been updated I notice. There is no value here.

by RefluxNY

I have had ContactsAddressBook for years going back to preserver but now am very upset with its algorithm for merging. It is now suggesting merging by first name matches. So five contacts named Lynn would appear in duplicates to merge. If one were to hit merge all because you don’t want to go through 176 suggested merges you would have a totally corrupt address book. Then updated would appear with information for totally different people. The simplicity of ContactsAddressBook which used to function so well is now totally lost. I will have to find a new way to keep my address book up to date after relying on ContactsAddressBook for years.

by Todgil

ContactsAddressBook is EXPENSIVE! Really, your address book is now a subscription? They gotta put something in the koolaid to make me buy that premise. But I bought it anyway because I have a lot of contacts and wanted them to sync seamlessly and effortlessly.

So did they? No, not effortlessly anyway. I got some degree of functionality but they had a bug and their tech support didn’t help. Their answer was “it is just the Mac app that has an issue” and urged me to use the web version. Seriously, for an app that costs $100/year? So I canceled my subscription. I’m currently looking for an alternative that works and doesn’t require a mortgage.

by GDFOnline

I WAS happy with the service when it was Full Contact, now that it is Contacts+ I tolerate ContactsAddressBook . Two main issues, the main view page for a contact is awkward; the name blocks useful info (usually try to copy addy or email) unless you size the window perfectly. Also, I appreciated the gmail Full Contact add-on. With the “upgrade” to Contact+, the add-on no longer works. Pinged support and got no response. I hope the developers stop trying to make this pretty and get back to the Full Contact functionality.

by CE EA

As an EA, I have to enter in all business cards for my execs. I loathe this task. I seek perfection and so do they when it comes to having their contacts entered in right. I tried the first 10 is free. Unfortunately, I found 4 errors in my contacts. Paying attention to detail is important. I’d hope they didn’t just miss a few things intentionally because of the first 10 is free and that the paid subscription is perfect because I don’t want to have to go back into entering my own contacts.

Still trying to decide if we should pay for the subscription.

by SpriteGF

I’ve used this platform for years, and it’s the only one of its kind that allows you to synchronize numerous different address book services. Unfortunately, it does some wacky things like mass-deletions (even with its recent mass events detection feature) and imports Zoom links as if they were phone numbers. Plus, its iPad compatibility is iffy: there’s no split screen, and no way to use a smaller window.

by Shameous

I really like the application but for some reason I continue to have trouble with the syncing. I never get it setup the way I want it. I have a CRM and wish FullContact would work with it as far as syncing. I do know that there are many contact apps on the market and none of them are perfect but FullContact comes much closer than the others I have tried. It would be great if FullContact would allow scheduling with Outlook. It may seem redundant but it wouldn’t be. Outlook has taken so much of their concentration away from their contacts part of the programming that it would be a wonderful integration to work with.

by GreatNorthstate

It’s been a great app so far. It’s nice that real people are working behind the scenes to clean it up and improve it and are responsive to customer suggestions. Flexible options to search, sort and print contact details is the next enhancement I hope to see...and I know they are already working on it. Keep up the good work.

by Horse Dancer

I’ve been using FullContact now for a couple of years. Transcription by a real person is way more accurate than OCR card scanners, especially when people seem to insist on using light print on dark color cards with font so small you can hardly see it with a magnifying glass. Adding tags to contacts is very helpful, I can search by tag to find contacts that I met at the same business meeting or are in the same kind of work.

by JimBax

I’ve been using this for some time now and suddenly it stopped working. I can’t even reach out to customer service/support because I can’t open up ContactsAddressBook . This is the second time I’ve seen this problem. Last time you asked too many questions and it fixed itself... no explanation, no apology.

by Chanse Arrington

The way they have implemented Microsoft AAD/Office365 accounts makes it not work for Office365 accounts anymore.

It doesn't work any of my tenants and I had 3x other people from other companies try and it doesn't work for them either.

I've already reached out to support in the past and they basically said they knew it was a problem but it wasn't a priority to fix.

by Yoodleyou

LOVE FullContact. Bit the bullet and paid for premium. Never going back. It keeps all my contacts in sync and enriched them with pictures and data from god knows what other sources but it just works without me trying.

Seems like little things but I’d never go back.

“How’d you know my Github handle, hometown, and corporate pic from LinkedIn!?” -my contacts thinking I’m just well organized

by Rajivpant

The product concept and the service this product provides are excellent. As a paying subscriber, I use Full Contact regularly and have recommended it to many others.

However, this is a review of ContactsAddressBook , which is slow and buggy. Some of its problems include:
- It keeps suggesting I merge two contacts that I have told it more than 50 times I don’t want to merge because they are two different people with different first names, different emails, and different phones. However, to my annoyance, FullContact persists on telling me to merge them. Every single time it syncs.
- It often shows the “green dot” for updates but when I click to see, there are no updates. This is also a major annoyance of ContactsAddressBook .
- ContactsAddressBook is slow. I have over 5,000 contacts stored in it, but ContactsAddressBook claims to be able to handle more, so it should not be so slow.

by Jvdap

I downloaded ContactsAddressBook, gave permission to five different email addresses to sync the contacts and was forced to pay to sync. What happened next was all 5290 of my contacts populated my Google contacts in all of my email accounts on Gmail online, mixing up a neighborhood group with a government group with a business group with a theater group, all in the same contact list and in every single email account. What a mess. I tried to look up one random contact and found A FULL PAGE OF REPEATED SINGLE CONTACT displayed on my phone. Then I couldn’t even open my calendars. I want my money back.

by Jmtorresnj

This application is 100% completely useless It does not notify you of anything in the way you need it, it does not help you with any calendar or scheduling in any way at all. There is no reason to pay for any premium version, since the free version is such a bad example of how horrible ContactsAddressBook is. It proved to be useless and after two months or absolutely no good things to say about this, I don't have a reason to recommend anyone to even consider getting it

by MagicGuerrilla

iCloud was not updating so i tried Full Contact. It’s great, even the free version. When I need to subscribe I will, you can do all kinds of stuff. I dont see myself going back to the standard contact app that comes with the phone. Only my second app review to write ever, normally dont take the time.

by Ygyhun

I can look at my contacts on my laptop. I can organize contacts by group. I can search for contacts on my laptop without fat fingering it on my phone. I can connect with mail chimp through Zapier. Full Contact is a great resource.