Read app not working? crashes or has problems?

Read Status

Published by QxMD Medical Software on 2023-12-05

'Read by QxMD' provides a single place to keep up with new medical & scientific
research, read outstanding topic reviews and search PubMed. This iPhone & iPad
app provides a simple interface that drives discovery and seamless access to the
medical literature by reformatting it into a personalized digital journal.

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Most reported problems

Reported Issues: 4 Comments

By Itay Berger 1 year ago

Hi, Upon trying to open the read app on my iPhone or iPad I get a notification saying: Error, API Error, Medscape SSO error (ID:245)

By Bill Miller 1 year ago

Opening the app receive error code (ID 245)

By mayar al mohajer 2 years ago

Hello I tried to add my imperial college library but it is not allowing me to use that as the article library

By Brendan O'Riordan 2 years ago

I updated the app yesterday and it just keeps crashing despite uninstalling it twice,force stopping it and a hard reset

Common dislikes about Read app

- Polished non-mobile platform is missing

- Recurring issue with newer articles

- Have to login every time you use the app

- Difficulty setting up an account

- Social Work specialties are not broad enough

- Keyboard not opening to enter password

Have a Problem with Read by QxMD? Report Issue

Common Read Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Read app on iOS and Android devices. Solve all Read app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Read iPhone Issues and Solutions

Read iOS app crashes, not working, errors
Read iOS app network issues
Read on iOS has black/white screen

Read Android App Issues and Solutions

Read has errors/crashing/not working
Read server network connectivity issues
Read has black screen

Read iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Read app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Read app crashes or not working on Iphone (iOS):

Close and restart the Read app on iPhone
Update Read app to the Latest Version for iOS
Uninstall and reinstall Read iPhone app
Update your iPhone to the latest iOS version

Fix Read on iPhone unable to connect to server/internet connection issues::

To resolve Read network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Read black/white screen (blank screen) on iPhone:

Follow the Read iOS app troubleshooting guide Here →

Read Android App Issues and Solutions

Fix Read not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Read app issues:

Force Stop the Read App
1. On android, goto "Settings" » click Read app. » click "Force Stop".

Update Read to the latest version on PlayStore

Clear Read App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Read app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Read.

Fix Read unable to contact server/ Read internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Read » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Read » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Read on android.

Solve Read black/white screens issue on Android:

Follow the Read android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at QxMD Medical Software, developers of Read.

100% Contact Match

Developer: QxMD Medical Software Inc.

E-Mail: [email protected]

Website: Visit Read Website

About this app

Health care professionals need to stay up to date on the latest medical research and topic reviews to provide optimal care. This iPhone & iPad app provides a simple interface that drives discovery and seamless access to the medical literature by reformatting it into a personalized digital journal. 5 stars: "Stellar. Founded by medical professionals, QxMD is dedicated to creating high quality point-of-care tools for practicing health care professionals. 'this app by QxMD' provides a single place to keep up with new medical & scientific research, this app outstanding topic reviews and search PubMed. On Apple's 'What's Hot' list in >60 countries, as well as Medical Essentials & Apps for Healthcare Professionals. - this app your favorite journals or browse article collections. At QxMD, we believe that knowledge translation– the process by which new knowledge is incorporated into clinical practice – is an important and unsolved challenge for our health care system. This could be the best application to stay up-to-date in medicine since, well, UpToDate". 4¾ stars: "The Flipboard for medical journals has arrived" and among "... Unfortunately, the process of content discovery is broken with research artificially compartmentalized by publishers and hidden behind countless institutional pay walls. The future of medical literature review... Seamless 1-tap access available at thousands of institutions. National Library of Medicine. Title and MeSH Headings from MEDLINE®/PubMed®, a database of the U. S. National Library of Medicine. We hope that ‘this app by QxMD’ will be a part of the solution. From MEDLINE®/PubMed®, a database of the U. S.