Contact Yoga Studio Support

by BornThisGay

App seems purposefully designed to make it difficult to figure out subscriptions because there doesn’t actually seem to be anywhere in the app to look at the different subscription models and what you get access to. You have to be prompted for a subscription by the app by trying to access a paid resource. I looked everywhere in settings on the app and the closest thing they have is the Subscription Info section which basically tells you how a subscription works but doesn’t actually provide details or give you an option to select one. The only place you can actually do it is through the Purchases section of your iCloud settings AFTER you’ve already signed up for a trial subscription which conveniently is not explained anywhere on the app. They defaulted me to the yearly subscription so I am grateful I found it before my trial ran out. Wasn’t satisfied with the courses either. I am new to yoga so I started with the beginner courses that did a pretty good job of explaining the starter poses in 10 min sessions but then after a few classes jump immediately into stuff I’m not experienced with in a 30 min session that went way too fast for me to figure out what I was supposed to be doing and added tools to the workout I conveniently couldn’t find out would be used in the next class until after I got my subscription. I’ve cancelled my trial and will be seeking other resources.

by Mmichels

**update: The subscription fee isn't my problem. If you charge for new classes and features, fine. But, it's basically bait and switch on the app I already bought. I should be refunded my purchase or allowed to continue with original functionality. I did not update anything and this automatically has killed the app and is unusable without a subscription.

I love this app! Here's what I like: the beginner studio takes you rough a variety of poses and gives you tips as to proper positioning and things to do to enhance the moves as well as what to watch for to avoid injury. I love that the moves graduate to intermediate and then to advanced, though I'm not to that level yet. I love that there is a bank of positions that you can wTch and try individually without doing a whole class. I like that there are classes of different length which encourages me to yoga even when I'm short on time. The music and calming voice is perfect for allowing me to calm my mind nd spirit. I like that there is a calendar that tracks my yoga days and classes performed. I have been doing the beginner classes for about 2 months now and I definitely feel better, more flexible and stronger. The classes download quickly and don't take up much space on my iPad. This app is phenomenal. I have never Been happier with an app purchase than I am with this.

by Latitude.adjustment

I had this app years ago, then the interface had an update and it was much harder to navigate and some of the content was unavailable. I deleted off of my device and now I just tried it again as I miss the original content that I had with a one time fee. Now I have to commit to a subscription to view anything - and my original purchase doesn’t mean anything?! Wow. I am taken aback by such a slap in the face kind of move from this company. I understand needing to generate income, but burning bridges is not a way to do it. I spoke highly of your app at one point and no longer will do so. The growth and updating of your app on the backs of existing customers whom have already paid for content and then locking them out and forcing them to pay a subscription is very disappointing to say the least. I tried the “restore” option and it got me nowhere either.
I only choose to support companies that have integrity and appreciate their customers (old and new). With that being said I would have given less than one star if I could.
I hope that this review is a teachable moment for your company of how to treat your customers better especially during growth and upgrading of your brand.