Contact UrbanSitter Support

by Shoshiety

I purchased a one month membership to start for $40-something and posted my part-time job for a babysitter at an average rate. I got a few bites from various people who didn’t read the post and didn’t meet the qualifications m, and many people just couldn’t hold a text conversation or simply never replied to basic interview questions. I sorta wonder if they didn’t get notifications? But also, several people replied 2-3 weeks later saying that they’re not looking for work right now at all. Why am I paying for a matching service that allows inactive users profiles to be shown? Another few people kept on trying to give me their phone numbers so I’d text/call them directly instead of using the app. However, the app automatically deletes those messages that contain phone numbers. It’s kinda unprofessional for a potential job candidate to try and cheat the system of the app their using to get work, but also, it was just annoying because these folks weren’t answering some basic questions about their qualifications and thus I didn’t get to the point for a while. Honestly, it just seems like this app is better for backup babysitters or if you’re in a pinch and need a one-time random person. Rather than looking for a solid commitment, I’d only recommend using this app if you’re out of other options.

by Ayah29

I was charged today for the $40 membership fee and I completely forgot about this app. I signed up last year to get some side hustle but due to lack of experience in babysitting, i wasn’t able to book even one job. I am a mom of 2 and can say that I handle kids well. But since I’ve gotten a new job, I obviously don’t need this anymore. Very disappointing that the membership fee can’t be refunded after you are charged. It might be the first time that I’ve heard about a non-refundable membership fee here in the US. It’s even less than 12 hours since they charged my credi card and it’s frustrating that you can’t have your money back. I didn’t realize that it was going to be renewed today and I asked for a refund. The chat support said that it’s non-refundable even though I mentioned that they can cancel my account asap.

by Iamles2000_

I really don’t recommend this app for new users they have taken forever to reply to a simple message or email it’s as if the app has no one to manage it and that’s really unfortunate. My profile was hidden after I asked a question and that was really suspicious. I sent them an email and they haven’t replied. The new users have to wait 7 to 14 days for they’re profile to be approved and honestly if they take that long to reply to a simple question I don’t think they’re going to be approving profiles any time soon. I really wanted to use the app I’ve seen many like UrbanSitters it caught my attention but after seeing how they manage the app I’d rather go with another thats more responsive. Urban sitters please take the time to respond to emails and messages and stop hiding profiles and start approving profiles.