Contact D Minder Pro Support

UPDATE: Don’t bother reaching out to the developer. When I made them aware of the issue on Twitter, with a supporting video/screencast of the issues below, they were rude and dismissive. I’m disappointed they couldn’t be bothered to take these issues seriously, and that they’d pass the blame on to me despite video evidence that their app has two serious bugs that disrupt a user’s ability to use it at even a basic level. __________________________ First, it’s defaulting my location to Saudi Arabia, though I’m in North Carolina. When I try to add my location, the map feature fails to find an address. Even when I manually enter my specific city, state, and country, it insists I enter the specific latitude and longitude of my location, which is incredibly bizarre. Never has an app asked me to manually enter my latitude and longitude. When I try to cancel the process of adding a new location, the app won’t allow me to return to its home screen. I had to force quit the app and reopen it to do so. I’m not sure how functional this app will be if I can’t even enter my proper location, and it’s suggesting sun times for a country halfway around the world.

I originally got this app because my doctor recommended it so I could track my vitamin D levels. After using the app for a few months I realized it had a few shortcomings but I was OK with that because it was convenient and seemed to do a good job of calculating my D absorption levels based on sun exposure, etc. However, I’ve tried to use this app now for the last three weeks and it just doesn’t work anymore. I can’t change my default home location, it keeps defaulting to somewhere in Egypt, I live in the United States. No matter what I change in the settings, it defaults back to some other number or setting. Half of the screens I click into don’t have a back button or a way to get back to the home screen. And even though I click on “start a new sun session”, I can see the data that is entered in the fields by default, but there’s no way to say “OK”, or “Start”, or anything other than exit the app and go back in. I’ve deleted the app, and re-downloaded it at least five or six times now, rebooted my phone etc., but nothing works anymore.

I really want to like this app, but the lack of response by the developer to emails and phone calls makes it extremely difficult. Video help files are for an obviously outdated version of the app and offer little assistance. I use the app on IPAD PRO and IPHONE and I am unable sync the devices even though all settings are correct. Sun exposure for a certain period time calculates differently on each device. 15 minutes on iPhone and 15 minutes on Ipad yield different results for same period with same settings. On the iPad, display is only in horizontal mode, it does not change for rotation. I am giving it two stars because I honk the idea and format are good, however the follow through, lack of support and math errors create a don’t as to its accuracy and ability to truly track vitamin D.