Contact Airtel App Support

by S T U N T

I advice people to stop using Airtel Services they are criminals and and never tend to your problem. Even in this pandemic Airtel stole my money. When my digital tv account was suspended I recharged 200 and when I got home I realized the service didn’t come up and was still suspended and then I checked balance it was 145 instead of 200 and was wondering why. I tried calling their customer service all but to no avail. I went back and tip with 150 and then it came up. The balance on settings on tv was showing 350 but the balance on Airtel app was showing a lower amount. How on earth can the same account be showing different balance on phone and on tv. After one week they cut it off instead leaving it for about a week plus. They don’t even give you promotions. Even in this pandemic they still stole my money. I curse Airtel it will never be well with Airtel and I hope they run out of business. In times like this pandemic they are supposed to give customers free view or even do promotions instead they steal your money. Airtel is a criminal company and they are fraud sucking customer money I hate Airtel and I hope they crash and run out of business someday soon. Fraud telecommunication company

by Shanghai Sweetheart

This has to be the worse customer service ever in the world. Customer service here does not provide results to tour problems. They pass you on to the next person. I called customer service and was told to email my scanned visa. That in 4 hours my phone will work. The email said to take it to the store. When I did that they told me the system is down and been down for 4 days. No help there. I wrote again to Imran Momin and ended up getting an email from Roopa Krishnamurthy saying I’ve been disconnected and to start over. Like a new customer. I wrote back and asked about my post pay and if that is also closed. Instead of getting an answer. I got an email that said “request xxxxxx has been closed call customer service”. So it starts all over again. No answer to questions just the run around. How disappointing. I will take my service else where and tell friends that stormer care really don’t care. The airtel app is useless also. It’s only good if you pay your bills. That’s it! Can’t wait to delete that app. Customer care service is about the customer and taking care if the problems not give them the run around.

by Nupurghuliani

This app is not helpful at all. At least not for customer care issues. 121 tells you to ‘register’ your complaints on this app. The app has a lousy circular interface on which lodging an actual complaint is not possible. All you can do is ‘diagnose issues which does not solve anything. I had requested for a switch from prepaid to postpaid two days ago. Since yesterday morning I have literally ‘No Service’ on my phone. I tried calling 121 but there is no human interface there and they keep telling you to ‘register’ a complaint on this app. And on this app when I try to ‘diagnose’ the issue. I am asked if I am in a ‘problematic area’ when I write ‘no’, the app sends me an error message saying ‘Oops! Please be in the area where you’re facing a connectivity issue!’. This is super frustrating and is such a farcical exercise.

Airtel please do better.