Contact 23snaps Support

by Wenc

Can’t search for a specific niece/nephew to look at all their pictures, have to scroll through all pics posted. What? Why? If I want to view all pics of one specific family member then I should be able to. That’s not efficient and actually annoying.
Also, photos don’t go into an(infinity) gallery, they’re grouped by each post. I want to be able to see all the pics posted and scroll through them all. Can barely read the day a pic was posted- Tiny size font, light grey color on a white background. Who thinks of this and says “yeah that’s perfect.” Do you even know the demographic of users for this app? They can’t read that. The UI design is just terrible. Maybe let us customize it to change the colors and that would be nice.

by Kelly827

I love this app but be VERY careful about what you upload when you mark it as private. I uploaded the pictures of my twins birth and made them ‘private’ which in the app says that when you do that those pictures are only visible to you and your partner. This is not true at all. I got a call from my sister who was very surprised that I would put those pictures for everyone to see. They were supposed to be just for my husband and I but that was not the case. I even double checked that each picture was marked as ‘private’ before I deleted them off the app. This is a great app for sharing pics of your kids with family but its privacy needs some SERIOUS work.

by Bdowney

Our family has been using 23Snaps for 6 years now and it has been a great way to share pictures with family and friends in a private fashion. We have even recommended the app to many friends. While it’s been awesome using the tool, it has had minimal innovation in 6 years.

- no new or changed photo filter options.
- no stickers or other effects available.
- no support for GIF images.
- cannot combine video and photos in a story.
- status updates cannot contain paragraphs - it’s all one block of text.
- no text formatting options.
- no notification sounds
- no AI (artificial intelligence) for surfacing pictures or generating recommendations.
- no additional reaction options
- no comment tagging

The most recent feature set enhancement was a paid tier that allowed for longer videos (up to 3 minutes instead of 1), HD video, and priority support. This is not “innovation.”

Unfortunately, this is a super sticky app and a change would require not only migrating all photos, but also migrating a host of family and friends and that just isn’t feasible. I would be happy to pay a monthly or annual subscription if I was seeing regular feature releases and enhancements, but it seems like the company has all but shut down and is doing the bare minimum to keep the app alive.