Contact The Advocate Support

cant get my paper,cancel today

March 21, 2024, no paper delivered. Attempted to contact Customer Service, attempts were unsuccessful. March 3, 2024, no Sunday paper. Seems like the Sunday edition is getting smaller and smaller, all sections are not always provided. Contemplating reducing paper service.

It is too difficult trying to talk to someone. No one answers the phone and I find it appalling that customers have to communicate with computers. Most times the computer does not understand what customers are saying. I am cancelling my subscription and hope that y'all get the cancellation email. I want it done immediately and not once the balance on my account is zero. Horrible, horrible customer service!!!

I would like a call back at 225-421-5601. It took me 5 days the last time to get bill to change from 7 days a weekto weekend only. It was never change

DEAR STAFF: I do NOT want to receive the special holiday issues, just the basic newspaper and do not wish to pay an additional fee for recipes/society pages: items, I have received over the years. I also don't want to see the same people in pictures that I have seen too frequently OVER THE YEARS. PLEASE DO NOT SEND ME THIS BORING MATERIAL NOR CHARGE ME AN EXTRA FEE FOR THE HOLIDAYMAGAZINES, RECIPES, SOCIETY PAGES, ETC I don't care what they are wearing, eating,or where they are going... B O R I N G!! Claudette Mitchell, 4204 LoireDrive, Kenner, LA 504-466-5803

When I first started The Advocate, my bill was approximately $14.00. Then it went up to approximately $25.00. On my last bill I was charged $32.28. I called about this and was told you would change the amount to $21.07 for the next nine months. I received my bill yesterday and the amount is still $32.28. I am a senior citizen and can not afford to pay that much. If something can not be done about this, I will have to cancel my subscription which I do not want to do. Also I received a letter saying the I will be billed every four weeks instead of every month which makes me pay an extra month because some months have five weeks in them. Then I received another letter saying that there will be special editions that will cost extra and if I don't want the special editions I will not receive the paper that day. Why can't the special section be omitted for the people who don't want it. I have been a loyal customer for many years and I don't think it is very fair what you are doing. I hope, when I receive my next bill it will be adjusted to a reasonable amount.

I was charge twice in August for the newspaper. August 7th for $46.99 and August 28th for $60.65. I would like know why. I have tried calling to get this issue resolve but I can't never get a person to answer. If I could have a respond to this issue I appreciate it. I have been a long time customer of paper. Elizabeth Dermid

I CAN NOT TALK TO A PERSON AT CUSTOMER SERVICE BY CALLING 337 234 0800.... I AM A NEW CUSTOMER... IF THIS IS YOUR SERVICE ... I WILL BE AN OLD CUSTOMER SOON... I NEED A LAFAYETTE PHONE NO. TO CALL... BUT NOT THE ONE ABOVE...

I have been trying to cancel my subscription to noavail\You won"t let me cancell it by phone and you we sight is nothing short. of a nigtmare. The delivery of your paper is atrocious , don't get it half the time. and now you have increased subscription prices. I have subscribed to this paper for 7 yrs, but no more! Cancell my subscription now! I refuse to pay for this paper any longer , Cancell it now!!!@@

I want to cancel my home delivery.

I am absolutely disgusted with the customer service at the Advocate! I have written 2 other emails besides this one regarding non-delivery of my newspaper-no response. I spoke to "Annette" this am, who was as helpful as she could be. I was then put on hold to speak to a supervisor but after being on hold for over twenty minutes, I gave up and hung up. I have not gotten a paper 4 out of 7 days this week alone. This has happened before and after complaining, the issue be resolved for a few weeks then start again. My next move is to cancel my subscription since I don't intend to pay for something I don't get!! Just AWFUL customer service.

Have not received my paper for two days

I attempted to call but recorded message of little help than cut off. I was charged $13.57 on May 21 and then charged an additional $20.81 on June 9. Please explain! If I can't get an answer to this I will be forced to dispute the charges with my credit card provider. This is why people don't go paperless. Have been a customer for over 30 years and you are trying my patience. I am not a robot and soon may no longer be a subscriber.

I have missed the papers two times, and I have reported it. I was told that I would receive credit on my next bill since you no longer replace the papers. Calling is a joke, no one ever answered the phone. My bill came with no credit applied. What a surprise. My account is 20385280.

the hit piece done on attorney general jeff landry was disgusting! the mom’s and Dads of this state have asked for these bills to be drawn up for protecting our children subjected to inappropriate materials . This is 90% of the louisiana citizens that you have called bigots and we are not pleased at all by your facist words and attacks on louisiana citizens We ask for an apology from this news rag to the people of this fine state and to the parents in particular that you are calling names. Be a news source not a left wing fake media 36,000 parents belong in my group and there are 100,000’s of us across this state. tired of the lies printed and the attacks get some integrity