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by Emtjason1

The app does part of what it should do... I would give it 5 stars if the mapping system actually worked. For example, when clicking on the google maps button the app uses what I’m assuming to be gps coordinates vs the actual address. Maybe times the gps coordinates are wrong. And because they are gps coordinates it is impossible to verify that you are going to the correct address because you’re comparing numbers vs the actual address text. The other issues when using gps coordinates is when you arriving at the location. If I’m driving and I want to confirm the house number via the google map app I can’t because it shows that you have arrived at the gps location vs saying you have arrived at t 123 Main St for example. Another issue is you can not copy text from the dispatch information and then paste that into google maps, the app doesn’t allow you to copy information from the app to put into other apps like google maps, Apple Maps, or any other app. This makes verifying the address extremely hard and annoying. If they mapping issues aren’t their fault they should allow people to be able to copy and paste the information so you can easily google the address and verify the information is correct.

by Crummyjay

It would be great to see an update that addresses how often the chat function crashes. This app is designed and updated for fire fighters, not police officers. We have used it now for around three years snd the chat crashes have been an issue the whole time. And no, I don’t call the help line each time to report it since I simply don’t have that much extra time. Also, it would be great to see an update that gives the ability to attach a suspect photo for the police officers who use this app. Ultimately, this app serves as a glorified pager for us.

It seems like the chat function doesn’t crash as often, but there still has been no added functionality designed for police officers. The updates for this app are always fire specific.

by TJN3

It’s great that we are able to use technology to quickly get responders to where help is needed, but there are a few things that you should be aware of.
1. When you have Do Not Disturbe turned on the app will not alert you to calls. It has a setting to override that, but it does not work.
2. If you belong to 2 departments you have the option to pick a different ringtone for each department, but it will always play the 1st departments ringtone, even for the 2nd department’s calls.
3. Clicking on the responding does not always work. Sometimes you’ll need to click the “Resp” button several times before it sticks.
4. You don’t have the ability to change your own name.
5. Getting directions to your call is not always accurate. 3rd party Maps need to be improved in some areas. Also clicking the “directions” button on the map will give you step-by-step text you’ll need to read, rather than actual GPS assisted navigational help.
6. Alerts do not display correctly on the Apple Watch if you belong to 2 departments.