Contact FNB Direct Support

by Debrissofine

I signed up to be able to get into my accounts using my thumbprint. But when I go to pay a bill, I still have to put in my password. Can’t you fix it so my thumb print is good enough? Also, I called a couple weeks ago to get my ability to deposit checks through mobile banking increased because the checks I will be depositing will be greater than $6000. I was told it had to be approved and that I would know when the approval went through by checking to see if my balance increased. My balance didn’t increase and I got no phone call. I inquired again today was given an 800 number for customer service. I was on hold for 20 minutes. And now I’m still waiting for an answer from the manager of the bank. I don’t understand why it is so difficult to give your bank money. Other banks will hold the check until approved, but they always take the deposit. I don’t have these problems at Somerset, trust, but I’m trying to spread my business out. Please don’t make it more difficult than it already is.

by Zeppelinkharma

This is the worst bank if you are trying to decide if you want to with this company, please run far away! I have been with this bank for almost 15 years and it has been bought out three times by larger companies and this is by far the worst. It is not recognized by other companies, so it does not make it easy if you want to do online banking. I would have already left this thing a long time ago but I have a joint account with my husband and unfortunately he does not like change and it is hard for me to get him to make the move but we will be doing it soon because my frustration level is to the limit! The staff is not friendly when you call customer service, or in the bank itself, and are not helpful. I am not sure how you have stayed in business.

by Jjshdhshdbdbbsu

This app is incredibly frustrating especially when you are trying to talk to customer service through the chat feature they have. You have to wait until the person is ready and then get halfway through getting the issue resolved only for the app to completely close out and you have to start the whole process over! At first I thought I was just forgetful and would exit out but after the third time of waiting in queue writing and rewriting my issues and then suddenly having the screen close out on me I realized it’s a glitch with the app. A really annoying one.